Store Manager - Retail (Malaysia)

POP MART MALAYSIA SDN. BHD.; Genting Highlands; On-site; MYR 48,000 - 64,000; Full time

Benefits offered by this job

Market-competitive packages

On-the-job training

Career development

Job summary

POP MART MALAYSIA SDN. BHD. is seeking a Store Manager for our Genting Highlands operations. You will lead store performance, drive sales, manage staff, and ensure excellent customer experience in a dynamic retail environment.

The role demands 1–3 years of store management experience, strong leadership and communication, and the ability to coordinate with multiple departments. Mandarin proficiency is a plus; on-the-ground training is provided. Competitive compensation and career growth await.

Qualifications

• 1–3 years of store manager working experience.
• Experience in multinational retail brands preferred.
• Strong management and communication skills; able to handle high work pressure.
• Good expression and training skills with data processing and reporting abilities.
• Proficient in computer and Office software.
• Mandarin proficiency for communication with Mandarin-speaking individuals.

Responsibilities

• Achieve store sales targets with task follow-up, data analysis and improvement plans.
• Manage store clerks including interviews, onboarding and team development.
• Oversee product inventory, safety, and store display.
• Ensure store safety of property and engineering maintenance.
• Schedule clerks and manage daily customer service workflows.
• Coordinate with other company departments.

Skills

Store management

Data analysis

Communication skills

Office software

Mandarin proficiency

Education

College degree or above

Tools

POS systems

Microsoft Office

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.

As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

POP MART, founded in 2010 (SEHK:9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 7,000+ employees worldwide, POP MART has successfully set foot in more than 30 countries and regions, serving a diverse audience of cultural pioneers and art fans.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world.

What You Will Achieve

• Store Sales: Responsible for achieving store sales targets, which include goal decomposition, task follow-up, Data Analysis, formulating performance improvement plans, and so on.
• Employee management: responsible for store clerk interviews, entry, teaching, team building, employee care, etc.
• Product management: responsible for product inventory, product safety, store display, inventory analysis, etc.
• Store safety: responsible for store property, engineering maintenance with follow-up.
• Store management: responsible for clerk scheduling and work arrangement, reception and maintenance of customers, solving daily customer complaints, etc.
• Communication with various departments of the company, etc.

What You Will Need

• 1-3 years of store manager working experience or store operation management.
• Strong practical experience in store management and working experience in multinational retail and other related brands are preferred.
• Strong management ability, executive ability, and communication skills, able to withstand greater work intensity work pressure.
• Have good expression skills, communication skills, and training skills, and have data processing and report analysis abilities.
• Proficient in computer and Office software.
• College degree or above.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking individuals.

What We Offer

• We provide market-competitive packages.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.
• *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Store Location

IOI City Mall Pavilion Bukit Jalil Sunway Pyramid The Exchange TRX Mid Valley Megamall Gurney Plaza, Penang

POP MART is not just a brand, it's a galaxy of creative possibilities.