Store Manager - Retail (Malaysia)

Pop Mart; Genting Highlands; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Market-competitive packages

On-the-job training

Career development

Job summary

POP MART is seeking a Store Manager to lead operations at flagship locations in Malaysia. The role emphasizes driving sales, supervising clerks, managing inventory and displays, ensuring store safety, and delivering excellent customer service.

Mandarin communication will be essential for coordinating with Mandarin-speaking teams and customers. The ideal candidate holds a college degree or higher, has 1-3 years of store management experience, and demonstrates strong leadership, data analysis, and

Qualifications

• 1-3 years of store manager working experience or store operation management.
• Strong management ability, executive ability, and communication skills.
• Able to withstand greater work intensity and work pressure.
• Proficient in Mandarin to effectively communicate with Mandarin-speaking individuals.

Responsibilities

• Achieve store sales targets, decompose goals, follow-up tasks, analyse data and formulate improvement plans.
• Conduct store clerk interviews, onboarding, training, team building, and staff care.
• Manage product inventory, product safety, store displays and inventory analysis.
• Oversee store safety, property maintenance and follow-up activities.
• Schedule clerk shifts, manage receptions and customer service, handle daily complaints.
• Coordinate with various company departments.

Skills

Store management

Communication skills

Data analysis

Training skills

Office software

Mandarin

Education

College degree or above

Tools

POS systems

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 7,000+ employees worldwide, POP MART has successfully set foot in more than 30 countries and regions, serving a diverse audience of cultural pioneers and art fans.

What You Will Achieve

• Store Sales: Responsible for achieving store sales targets, which include goal decomposition, task follow-up, Data Analysis, formulating performance improvement plans, and so on.
• Employee management: responsible for store clerk interviews, entry, teaching, team building, employee care, etc.
• Product management: responsible for product inventory, product safety, store display, inventory analysis, etc.
• Store safety: responsible for store property, engineering maintenance with follow-up.
• Store management: responsible for clerk scheduling and work arrangement, reception and maintenance of customers, solving daily customer complaints, etc.
• Communication with various departments of the company, etc.

What You Will Need

• 1-3 years of store manager working experience or store operation management.
• Strong practical experience in store management and working experience in multinational retail and other related brands are preferred.
• Strong management ability, executive ability, and communication skills, able to withstand greater work intensity work pressure.
• Have good expression skills, communication skills, and training skills, and have data processing and report analysis abilities.
• Proficient in computer and Office software.
• College degree or above.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking individuals.

What We Offer

• We provide market-competitive packages.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

Store Location

• IOI City Mall
• Pavilion Bukit Jalil
• Sunway Pyramid
• The Exchange TRX
• Mid Valley Megamall
• Gurney Plaza, Penang

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.