STORE MANAGER

MST Golf Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

G/FORE is seeking an experienced Store Manager for Pavilion Kuala Lumpur to lead our premium golf lifestyle store. This full-time role focuses on driving sales performance, exceptional customer service, and strong team leadership in a dynamic retail environment.

You will oversee staff, stock, merchandising, budgeting and brand standards while engaging VIP clients and executing product launches and events at the flagship location in Kuala Lumpur.

Qualifications

• 4–6 years of retail experience, including 2+ years in a Store Manager or similar role.
• Strong leadership and people management skills.
• Proven ability to drive sales and achieve targets.
• Excellent knowledge of retail operations and customer service.
• Analytical and problem-solving abilities with data analysis proficiency.
• Excellent communication and interpersonal skills.

Responsibilities

• Achieve sales targets and monitor store KPIs.
• Deliver personalised service and build VIP client relationships.
• Lead, coach and develop the team to meet sales goals.
• Promote product knowledge and complete-look selling across categories.
• Maintain premium store presentation aligned with brand standards.
• Oversee inventory, stocktakes, replenishment and loss prevention.
• Manage daily operations including cash handling and reporting.
• Support product launches, campaigns and VIP events.

Skills

Leadership

Sales targets

Customer service

Stock management

Merchandising

Data analysis

Tools

Retail management system

POS/cash handling

Job description

G/FORE is a premium golf lifestyle brand that seamlessly blends contemporary fashion with performance, innovation, and individuality. Offering a distinctive range of golf apparel, footwear, and accessories, the brand is recognised for its bold designs, vibrant colours, and fresh, modern approach to golf fashion. Driven by a passion for quality, creativity, and exceptional customer experiences, G/FORE continues to redefine traditional golf style, bringing a new level of sophistication and self-expression to the game. Join our team and become part of a dynamic brand that is transforming the way people experience golf, both on and off the course.

About the role

We are seeking an experienced and dynamic Store Manager to join G/FORE at Pavilion Kuala Lumpur. This is a full-time position that offers an exciting opportunity to lead and manage our retail operations, driving sales performance and delivering exceptional customer experiences. As Store Manager, you will be responsible for overseeing all aspects of store operations, staff management, and achieving commercial objectives whilst maintaining the highest standards of service and product knowledge in the golf retail sector.

What you'll be doing

Sales & Business Performance: Achieve sales targets, monitor retail KPIs, analyse performance and implement strategies to drive sales and profitability.

Customer Experience & Clienteling: Deliver personalised service, build strong relationships with VIP clients and drive customer loyalty and repeat business.

Team Leadership: Lead, coach and develop the team to achieve sales objectives and maintain high service standards.

Product Knowledge & Styling: Promote product knowledge, personalised styling, cross‑selling and complete‑look selling across apparel, footwear and accessories.

Visual Merchandising: Maintain premium store presentation in line with G/FORE brand standards.

Inventory Management: Oversee stock accuracy, replenishment, stocktakes and loss prevention.

Store Operations: Manage daily operations, cash handling, reporting, compliance and operating expenses.

Brand Initiatives: Support product launches, marketing campaigns, VIP events and continuous improvement initiatives.

What we're looking for

Minimum 4–6 years of retail experience, including at least 2 years in a Store Manager or similar management role, preferably in the sports, golf, or premium retail sector.

Strong leadership and people management skills with the ability to motivate and develop team members.

Demonstrated ability to drive sales performance and achieve commercial targets consistently.

Excellent knowledge of retail operations, including stock management, visual merchandising and customer service.

Strong analytical and problem‑solving abilities with proficiency in retail management systems and data analysis.

Exceptional communication and interpersonal skills with the ability to engage with customers and staff at all levels.

Financial acumen with the ability to manage budgets and control costs effectively.

Passion for premium fashion and lifestyle retail, with a strong customer‑focused mindset and commitment to delivering exceptional customer experiences and service excellence.

About Us/Company Overview/Our Story

With over 30 years in golf retail, MST Golf is Southeast Asia’s leading golf retailer, operating more than 50 stores in Malaysia, Singapore, Indonesia and Thailand. We offer retail, wholesale, corporate merchandise, club fitting, golf academies, indoor golf centers, event management, loyalty programs, brand management, and golf media. Guided by our vision to serve the best in golf, we provide world‑class shopping, learning, and playing experiences while promoting a sustainable and connected golf community.