STORE SUPERVISOR

MST Golf Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

G/FORE is seeking a motivated, customer-focused Store Supervisor to oversee daily store operations, drive sales performance, and inspire the team to deliver an exceptional premium shopping experience while upholding the brand’s distinctive image.

You will lead, coach and develop staff, deliver personalised service to VIP clients, manage stock, visual merchandising and KPIs, and support product launches and events to elevate the G/FORE experience for guests in a premium fashion retail environment.

Qualifications

• Retail experience of 3–5 years with supervisory exposure.
• Experience in premium fashion or lifestyle retail is an advantage.
• Strong sales, leadership, coaching and customer service skills.
• Knowledge of KPIs, visual merchandising, inventory and store operations.
• Excellent communication, problem-solving and organisational abilities.

Responsibilities

• Drive sales performance through cross-selling and styling recommendations.
• Deliver personalised service and VIP clienteling.
• Supervise and coach team members to meet targets.
• Maintain product knowledge and brand-aligned Visual Merchandising.
• Support stock management, replenishment and stock takes.
• Assist with daily store operations, POS and cash handling.
• Support product launches and marketing campaigns.

Skills

Retail experience

Leadership

Customer service

Communication

Visual merchandising

Inventory management

Job description

G/FORE is a premium golf lifestyle brand that seamlessly blends contemporary fashion with performance, innovation, and individuality. Offering a distinctive range of golf apparel, footwear, and accessories, the brand is recognised for its bold designs, vibrant colours, and fresh, modern approach to golf fashion. Driven by a passion for quality, creativity, and exceptional customer experiences, G/FORE continues to redefine traditional golf style, bringing a new level of sophistication and self-expression to the game. Join our team and become part of a dynamic brand that is transforming the way people experience golf, both on and off the course.

About the role

G/FORE is seeking a motivated, customer-focused Store Supervisor to oversee daily store operations, drive sales performance, and inspire the team to deliver an exceptional premium shopping experience while upholding the brand’s distinctive image and service standards.

What you'll be doing

Sales Performance: Support sales targets, monitor retail KPIs and maximise sales through cross-selling, up-selling and styling recommendations.

Customer Experience: Deliver personalised service, build customer relationships and support VIP clienteling and special events.

Team Leadership: Supervise, coach and motivate team members to achieve sales and service objectives.

Product Knowledge & Visual Merchandising: Maintain strong product knowledge and ensure store presentation meets G/FORE brand standards.

Stock Management: Support inventory control, replenishment, stocktakes and loss prevention.

Store Operations: Assist with daily operations, POS transactions, cash handling, reporting and compliance.

Brand Activities: Support product launches, marketing campaigns and initiatives to improve sales and customer experience.

What we're looking for

Minimum 3–5 years of retail experience, preferably with 1–2 years in a supervisory role.

Experience in premium fashion or lifestyle retail is an advantage.

Strong sales, leadership, coaching and customer service skills.

Good knowledge of retail KPIs, visual merchandising, inventory and store operations.

Excellent communication, problem-solving and organisational abilities.

Professional presentation, a proactive attitude and a passion for premium fashion retail.