EXECUTIVE, PRODUCT SPECIALIST

MST Golf Sdn Bhd; Subang Jaya; On-site; MYR 50,000 - 75,000; Full time

Job summary

MST Golf Sdn Bhd, a leading golf retailer in Southeast Asia, seeks an Executive Product Specialist to support golf product demonstrations and advise customers on equipment choices. You will assist with demo days, brand events, and product launches while maintaining up-to-date knowledge of golf clubs and market trends.

Based in Malaysia, you will travel for demo days and events, collaborate with teams, and help deliver engaging customer experiences.

Qualifications

• Diploma in Marketing, Sports Management, or Business Administration.
• Good knowledge of golf, golf equipment, and related products.
• Strong communication and interpersonal skills.
• Willing to travel within Malaysia for demo days and events.
• Ability to work weekends and during golf events when required.

Responsibilities

• Conduct golf club demonstrations to showcase product features, benefits, technology, and performance to customers.
• Provide product recommendations and technical information based on customers' playing needs, preferences, and skill levels.
• Maintain up-to-date knowledge of the latest golf clubs, equipment, product features, technologies, and market developments.
• Support golf-related activities, including demo days, brand events, product launches, tournaments, and other promotional activities.
• Assist with customer engagement, product enquiries, and technical product support to enhance customer experience and product awareness.
• Manage demo equipment and inventory, ensuring all equipment is properly maintained, organised, and accounted for.
• Coordinate the preparation, setup, arrangement, and collection of demo equipment for events and activities.
• Prepare and submit product demonstration reports, including: Products and golf club models demonstrated; Number of customers participating; Customer feedback and product preferences; Product enquiries and potential sales opportunities; Demo session results and performance.
• Gather customer feedback, identify product improvement opportunities, and communicate relevant findings to the Product team.
• Assist in product testing and evaluation to ensure product features and performance meet customer expectations.
• Coordinate with internal teams, suppliers, and business partners to support product-related activities and resolve operational issues.

Skills

Communication skills

Interpersonal skills

Organisational skills

Customer engagement

Education

Diploma in Marketing

Diploma in Sports Management

Diploma in Business Administration

Tools

Microsoft Office

Job description

The Executive, Product Specialist is responsible for supporting golf product demonstrations, providing product recommendations, and assisting with product-related activities and brand events. The role requires good knowledge of golf equipment, strong customer engagement skills, and the ability to communicate product features and benefits effectively. The position also involves demo equipment management, product evaluation, customer feedback collection, and performance reporting.

Responsibilities

Conduct golf club demonstrations to showcase product features, benefits, technology, and performance to customers.

Provide product recommendations and technical information based on customers' playing needs, preferences, and skill levels.

Maintain up-to-date knowledge of the latest golf clubs, equipment, product features, technologies, and market developments.

Support golf-related activities, including demo days, brand events, product launches, tournaments, and other promotional activities.

Assist with customer engagement, product enquiries, and technical product support to enhance customer experience and product awareness.

Manage demo equipment and inventory, ensuring all equipment is properly maintained, organised, and accounted for.

Coordinate the preparation, setup, arrangement, and collection of demo equipment for events and activities.

Prepare and submit product demonstration reports, including:

Products and golf club models demonstrated.

Number of customers participating.

Customer feedback and product preferences.

Product enquiries and potential sales opportunities.

Demo session results and performance.

Gather customer feedback, identify product improvement opportunities, and communicate relevant findings to the Product team.

Assist in product testing and evaluation to ensure product features and performance meet customer expectations.

Coordinate with internal teams, suppliers, and business partners to support product-related activities and resolve operational issues.

Provide operational, administrative, and other product-related support as assigned.

Requirements

Diploma in Marketing, Sports Management, Business Administration, or a related field.

Good knowledge and understanding of golf, golf equipment, and related products.

Strong communication and interpersonal skills.

Confident and comfortable approaching, engaging, and interacting with customers.

Good organisational skills and attention to detail.

Proficiency in Microsoft Office (Word, Excel, and PowerPoint).

Ability to work independently and collaboratively as part of a team.

Willing to work on weekends, public holidays, and during golf events when required.

Own transportation and be willing to travel within Malaysia for demo days, brand activities, and other assigned events.

Prior experience in golf, sports retail, product demonstrations, or customer-facing roles will be an added advantage.

With over 30 years in golf retail, MST Golf is Southeast Asia’s leading golf retailer, operating more than 50 stores in Malaysia, Singapore, Indonesia and Thailand. We offer retail, wholesale, corporate merchandise, club fitting, golf academies, indoor golf centers, event management, loyalty programs, brand management, and golf media. Guided by our vision to serve the best in golf, we provide world-class shopping, learning, and playing experiences while promoting a sustainable and connected golf community.

With over 30 years in golf retail, MST Golf is Southeast Asia’s leading golf retailer, operating more than 50 stores in Malaysia, Singapore, Indonesia and Thailand. We offer retail, wholesale, corporate merchandise, club fitting, golf academies, indoor golf centers, event management, loyalty programs, brand management, and golf media. Guided by our vision to serve the best in golf, we provide world-class shopping, learning, and playing experiences while promoting a sustainable and connected golf community.