Store Manager

Kim Hin Joo (Malaysia) Berhad - Mothercare; Kuala Lumpur; On-site; MYR 50,000 - 100,000; Full time

Job summary

Kim Hin Joo (Malaysia) Berhad - Mothercare is seeking a Store Manager to lead daily store operations in Klang Valley. You will drive sales, manage inventories, uphold service standards, and ensure compliance with company policies.

The role requires strong leadership, budget oversight, and effective team development in a fast-paced retail environment. Salary and benefits are commensurate with experience, and the candidate should be willing to travel for store coverage as needed.

Qualifications

• Diploma/Degree in Retail Management, Business, or related field.
• Minimum of 3-5 years of experience in retail management, with a track record of managing a store.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to meet sales targets and manage budgets.
• Proficient in Microsoft Office Suite and retail management software

Responsibilities

• Oversee store operations and ensure efficiency.
• Achieve sales targets and drive revenue growth.
• Monitor inventory and merchandising for optimal presentation.
• Uphold high customer service standards and resolve complaints.
• Ensure compliance with company policies, health and safety regulations, and local laws.
• Conduct performance evaluations and develop team through training.
• Manage staff grooming, housekeeping, and store presentation.
• Control stock loss and implement shrinkage measures.

Skills

Leadership

Communication

Team management

Interpersonal skills

Sales targets

Budget management

Education

Diploma/Degree in Retail Management, Business, or related field

Tools

MS Office

Retail management software

Job description

The Store Manager is responsible for overseeing the daily operations and performance of the store. This role supports Area Manager/Retail Manager by ensuring that the store meets its sales targets, operates efficiently, and maintains high customer service standards. The Store Manager also plays a key role in implementing company initiatives and ensuring compliance with company policies.

Key Responsibilities

1. Operational Management

Oversee the store's operations, running efficiently and according to company standards.

Implement and monitor standard operating procedures (SOPs) to maintain consistency.

Address operational challenges and improve store performance.

Achieve sales targets and revenue goals.

Analyse sales data to identify trends and opportunities for growth within the store.

Work closely with the team to implement sales strategies and promotional activities.

Provide guidance and support to the team.

Conduct regular performance evaluations and provide feedback to the team.

Identify training needs and coordinate training programs to develop the team.

4. Direct Report Compliance & Growth

Ensure that all staff are complying with their job descriptions and fulfilling their roles effectively.

Provide ongoing support, mentorship, and resources to help direct reports grow and develop in their roles.

Regularly review and adjust development plans for direct reports to align with their career goals and the company’s objectives.

5. Customer Experience

Ensure the store maintains a high level of customer service.

Address store customer complaints and ensure timely resolution.

Monitor customer feedback and work with the team to implement improvements.

6. Inventory & Merchandising

Oversee inventory management to ensure the store maintains optimal stock levels.

Implement merchandising strategies that enhance store presentation and drive sales.

Conduct regular inventory audits to identify discrepancies and ensure accuracy.

7. Compliance & Reporting

Ensure the store complies with company policies, health and safety regulations, and local laws.

Assist in the implementation of company initiatives and ensure alignment with overall business goals.

8. Housekeeping & Store Presentation

Adhere to high housekeeping standards, including cleanliness, organisation, and overall store presentation.

Consistently maintain housekeeping standards.

Improve and maintain the cleanliness and visual appeal of the store.

9. Staff Grooming

Ensure that store staff adhere to company grooming standards and present a professional presence at all times.

Conduct regular checks to ensure grooming standards are maintained, including uniform compliance and personal hygiene.

Enforce and maintain grooming standards within the team.

10. Stock Loss & Shrinkage Control

Implement measures to minimise stock loss and ensure it remains within acceptable limits.

Review stock loss data to address any issues.

Qualifications & Requirements

Diploma/Degree in Retail Management, Business, or related field.

Minimum of 3-5 years of experience in retail management, with a track record of managing a store.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Proven ability to meet sales targets and manage budgets.

Proficient in Microsoft Office Suite and retail management software

Workstation: Klang Valley & willing to travel (including outstation)

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years of retail management experience do you have?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• Do you have experience with inventory management?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)
• How much notice are you required to give your current employer?
• Do you possess or have access to your own transportation?

Mothercare is a specialist retailer of products and services for mothers-to-be, babies and children up to the age of eight and has a strong reputation for specialism, quality, safety and innovation.

We understand how frustrating, exhausting, joyful and yet rewarding the parenting process can be and here at Mothercare, we do our utmost to make shopping with kids or for kids a wonderful experience for our customers.

Mothercare is a specialist retailer of products and services for mothers-to-be, babies and children up to the age of eight and has a strong reputation for specialism, quality, safety and innovation.

We understand how frustrating, exhausting, joyful and yet rewarding the parenting process can be and here at Mothercare, we do our utmost to make shopping with kids or for kids a wonderful experience for our customers.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Retail Store Manager