Store Manager

Marks and Spencer; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Attractive remuneration package

5 days’ work per week

Job summary

Marks & Spencer is seeking a Store Manager in Malaysia to lead store operations, drive sales and uphold service standards. You will create a high-performing team, implement digital-driven leadership, and ensure excellent customer service aligned with the company values.

The role requires strong analytical skills, the ability to adapt to changing needs, and a proven track record in retail management. An attractive remuneration package and a 5-day work week are offered to the right candidate.

Qualifications

• Minimum 4 years of retail store management experience.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to drive sales and store performance.
• Solid analytical skills and data-driven decision making.

Responsibilities

• Create the right culture, role model new digital ways of working and leadership behaviours.
• Ensure the team provides the best standards of customer service across the store in accordance with the Company’s service values.
• Lead, motivate and mentor team in achieving top performance, the standard of service, and maximize productivity and efficiency.
• Implement best practices following the commercial management toolkit as a guide to better manage the commercial aspect of the department business.
• Monitor sales performance versus supply of stock to the sales floor.
• Provide timely feedback to the Buyers on all appreciation and markdown action, including aged/slow-selling merchandise, and ensure effective clearance of stocks.
• Accountable leader for all elements of visual management delivery across all launches, events, and campaigns.

Skills

Store management

Retail operations

Leadership

Data analysis

Customer service

Tools

Excel

SAP

Job description

Marks & Spencer (M&S) is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer is hiring Store Manager to drive the business in Malaysia.

What You’ll Be Doing

• Accountable for achieving sales and margin budget and financial objectives set for the store.
• Create the right culture, role model new digital ways of working and leadership behaviours.
• Ensure the team provides the best standards of customer service across the store in accordance with the Company’s service values.
• Lead, motivate and mentor team in achieving top performance, the standard of service, and maximize productivity and efficiency.
• Implement best practices following the commercial management toolkit as a guide to better manage the commercial aspect of the department business.
• Monitor sales performance versus supply of stock to the sales floor.
• Provide timely feedback to the Buyers on all appreciation and markdown action, including aged/slow-selling merchandise, and ensure effective clearance of stocks.
• Accountable leader for all elements of visual management delivery across all launches, events, and campaigns.

You’ll Fit Right In If You Are

• Minimum 4 years of retail store management experience.
• Proven ability to drive store performance by planning and executing operational strategies aligned with business objectives.
• Strong analytical skills with the ability to interpret data and make sound commercial decisions.
• Adaptable to changing business needs with a proactive, results-oriented approach.
• Excellent leadership, interpersonal, and organizational skills to build and manage high-performing teams.
• Demonstrated commitment to achieving targets and driving continuous improvement.
• Strong commercial, people, and financial management capabilities.
• Experience with retail store operations and store management systems.
• Good understanding of retail market trends.
• Proficient in MS Office, especially Excel. Knowledge of SAP is an added advantage.
• Strong verbal and written communication skills.

Be part of #OneTeam

We offer attractive remuneration package, includes 5 days’ work commensurate with qualification and experience to the right candidate.

* Only shortlisted candidates will be notified. All information collected will be kept strictly confidential and for recruitment-related purpose only.

Marks & Spencer - an Al-Futtaim Group Company