Store Manager (Klang Valley)

VILLAGE GROCER HOLDINGS SDN BHD; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Village Grocer Holdings Sdn Bhd is seeking a Retail Store Manager in Kuala Lumpur to lead store operations, drive merchandising strategies, and optimize sales performance across the entire store. You will manage inventory, partner with vendors, and guide a large store team towards exceptional customer service.

The role requires 5–10 years of supermarket retail experience, strong leadership, and the ability to work longer hours, including weekends and public holidays; fluency in English and Malay

Qualifications

• Diploma or higher in retail management or related fields; those without qualification but ample supermarket experience will be considered.
• At least 5–10 years’ experience in managing supermarket retail.
• Proven leadership skills and ability to lead a large team.
• Willing to work longer hours, weekends and Public Holidays.
• Analytical, business acumen, negotiation, customer-oriented, presentation and results-driven.
• Resourceful with passion for retail supermarket and good communication.
• Self-motivated, able to work independently with high integrity.
• Computer literacy in MS Office.
• Good command of English and Malay (spoken and written).

Responsibilities

• Assist Area Manager in managing overall store operations and drive merchandising strategy to optimize financial performance.
• Oversee inventory management, shrinkage control, safety compliance and staff development.
• Maintain customer satisfaction by handling queries and resolving complaints; perform service recovery when needed.
• Negotiate with vendors and monitor supplier performance; ensure regulatory compliance for product freshness, storage, and sanitation.
• Lead and motivate store team to achieve sales targets and operational excellence.
• Control stock levels based on forecasts, seasonality and business needs.
• Ensure adherence to company policies and procedures across the store.
• Handle ad-hoc tasks as assigned by management.

Skills

Leadership

Retail management

Team management

Education

Diploma in retail management

Tools

MS Office

Job description

To be responsible to assist Area Manager for managing the overall operations, with core focus on total merchandising and operation of the store, including Customer and Supplier relations, as well as the sales performance of the total store.

Additionally, the incumbent also will be assisting Area Manager in managing inventory management & accuracy, shrinkage control, safety compliance, hiring & development and other related business matters.

To responsible for the operations of a supermarket and work with his/her team to maximize profit and achieve business effectiveness.

To handle in a professional manner, all customer queries and complaints and to perform service recovery if necessary.

To ensure that all Company’s, State’s and Federal’s regulations and standards for product freshness, food safety, storage, refrigeration and sanitation are met.

To maintain relationships, resolve issues and conduct negotiations with vendors and suppliers as necessary.

To ensure all aspects of vendor and supplier performance is properly and effectively assessed and monitored, taking appropriate remedial action when necessary.

To assist Area Manager for merchandising strategy that optimizes financial performance and to reduce OOS, shrinkage & wastage and is aligned with corporate strategy as well as trend, demographics and segments.

To ensure that store members are effectively resources, directed, motivated and developed enabling them to reach their full potential for both individual and Company benefit.

To adopt a leadership role within the business and in conjunctive with other members of Management take ownership for setting and leading Company direction and strategy.

To able to control stock levels based on the forecast according to season and making key decisions.

Accountable for total customer satisfaction within his/her store hence respond and solve customer complaints and comments.

To adhere and enforce all Company’s policies and procedures.

Ensure that safety, state and federal laws/regulations are in compliance within his/her store.

Responsible for any ad-hoc tasks assigned from time to time.

Unlock job insights

Knowledge, Skills and Experience

Diploma or higher in retail management or other related fields. Those without the required qualification but vast experience in supermarket retail will be consider.

At least 5-10 years’ experience in managing supermarket retail.

Proven leadership skills and able to lead big team.

Willing to work longer hours, on weekends and Public Holidays.

Analytical, business acumen, negotiation, customer-oriented, presentation, result-driven.

Resourceful, passion in retail supermarket and good communicator.

Self-motivated and a motivator, able to work independently and high integrity.

Computer literacy in MS Office.

Good command in English, Malay both spoken and written.

Our story began in the 1950s with a humble neighbourhood grocery store in Gombak, Kuala Lumpur. Forty years later, Pasaraya OTK emerged as a popular supermarket known for its fresh produce, expanding to Sentul (2000) and Puchong (2000). In 2004, Village Grocer opened in Bangsar Village, offering premium selections that continue to serve Kuala Lumpur’s communities. Today, with 32 outlets across Penang, Klang Valley, Seremban, and Johor Bahru, Village Grocer stands as Malaysia’s leading premium grocer—yet remains true to its roots as your neighbourhood store with a passion to delight.

Our story began in the 1950s with a humble neighbourhood grocery store in Gombak, Kuala Lumpur. Forty years later, Pasaraya OTK emerged as a popular supermarket known for its fresh produce, expanding to Sentul (2000) and Puchong (2000). In 2004, Village Grocer opened in Bangsar Village, offering premium selections that continue to serve Kuala Lumpur’s communities. Today, with 32 outlets across Penang, Klang Valley, Seremban, and Johor Bahru, Village Grocer stands as Malaysia’s leading premium grocer—yet remains true to its roots as your neighbourhood store with a passion to delight.

What can I earn as a Retail Store Manager