Store Leader & Brand Ambassador

Coach; Kedah; On-site; MYR 28,000 - 47,000; Full time

Job summary

Coach is a global fashion house known for its modern American heritage. We are seeking a Brand Ambassador to lead on the sales floor, embody Coach values and increase brand awareness in Kedah, Malaysia. You will support store operations, drive customer-focused initiatives, and collaborate to achieve KPIs.

The role requires 1+ years in retail leadership and the ability to handle physical tasks. Join a team committed to inclusivity and growth, with opportunities for training and development.

Qualifications

• 1+ years of equivalent experience in managing competitive retail space at the Lead Supervisor level.
• Physical ability to bend, reach, lift up to 50 pounds as required.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives
• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures
• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions the company resources to support a healthy work environment for internals customer

Skills

Leadership

Sales leadership

Customer experience

Team development

Data analysis

Job description

Coach is a global fashion house known for its modern American heritage. We are seeking a Brand Ambassador to lead on the sales floor, embody Coach values and increase brand awareness in Kedah, Malaysia. You will support store operations, drive customer-focused initiatives, and collaborate to achieve KPIs.

The role requires 1+ years in retail leadership and the ability to handle physical tasks. Join a team committed to inclusivity and growth, with opportunities for training and development.