Store Lead & Brand Ambassador — Elevate Customer Experience

Tapestry (Coach/Kate Spade); Terengganu; On-site; MYR 32,000 - 52,000; Full time

Job summary

Coach is seeking a Brand Ambassador in Malaysia to maintain leadership on the sales floor, drive sales targets, and deliver exceptional customer experiences. The role emphasizes embodying Coach values and supporting store operations and team development.

Ideal candidates will have 1+ year of retail leadership experience, strong people skills, and the ability to lift up to 50 pounds as needed while maintaining a high standard of customer service in a fast-paced environment.

Qualifications

• 1+ years of experience in managing competitive retail space at lead supervisor level.
• Ability to bend, reach, stretch and lift up to 50 pounds as needed.

Responsibilities

• Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Leads implementation of store initiatives and supports full operation of the business.
• Supports store with recruiting, interviewing, performance evaluation, and high-level training as needed.
• Provides feedback and guidance to improve individual and team performance and ensures policy compliance.

Skills

Retail leadership

Physical ability

Job description

Coach is seeking a Brand Ambassador in Malaysia to maintain leadership on the sales floor, drive sales targets, and deliver exceptional customer experiences. The role emphasizes embodying Coach values and supporting store operations and team development.

Ideal candidates will have 1+ year of retail leadership experience, strong people skills, and the ability to lift up to 50 pounds as needed while maintaining a high standard of customer service in a fast-paced environment.