Store in-Charge/Supervisor (Pharmacy) - Butterworth Penang

GCH Retail (Malaysia) Sdn Bhd; Butterworth; On-site; MYR 39,000 - 61,000; Full time

Job summary

GCH Retail (Malaysia) Sdn Bhd in Butterworth, Penang invites applications for a Store in-Charge/Supervisor (Pharmacy). You will oversee daily outlet operations, lead the retail team, and drive sales while upholding service standards.

The role requires 2–4 years of retail leadership, strong communication and people management, inventory control, and the ability to resolve customer issues in a fast-paced environment. Proficiency in Bahasa Malaysia and English is essential.

Qualifications

• Minimum SPM or Diploma; degree is a plus.
• At least 2–4 years of retail experience with leadership exposure.
• Proficient in Bahasa Malaysia and English.
• Strong leadership and decision-making skills.
• Sales-driven with good business acumen.

Responsibilities

• Oversee and manage the overall daily operations of the outlet.
• Lead, supervise, and motivate the retail team to achieve sales targets and KPIs.
• Drive sales performance through promotions and upselling strategies.
• Ensure high standards of customer service and handle escalated customer issues or complaints.
• Monitor and manage inventory levels, stock replenishment, and stock accuracy.
• Ensure proper visual merchandising and store presentation in line with brand standards.
• Manage cash handling, daily sales reporting, and ensure accuracy in financial transactions.
• Ensure compliance with company SOPs, policies, and operational procedures.
• Conduct staff scheduling, attendance monitoring, coaching, and performance evaluations.
• Maintain cleanliness, safety, and overall store environment.
• Liaise with management on sales performance, operational issues, and improvement plans.
• Any related tasks assigned from time to time.

Skills

Leadership

Communication

Customer focus

Problem solving

Team management

Education

SPM/Diploma

Degree (advantage)

Job description

Store in-Charge/Supervisor (Pharmacy) - Butterworth Penang

We are aleading retail hypermarket & supermarket chain company in Malaysia, operating a diverse portfolio of supermarket, F&B and pharmacy, which included Giant, Cold Storage, Mercato, TMC, Uncle Jack, Mercato Café, Kyojin Sushi and My Chemist Hub pharmacy.

Driven by our commitment to quality, value, and customer satisfaction, we continuously innovate to deliver the best shopping and dining experiences.

As we continue to grow, we welcome passionate and driven candidates to join our team. This is an exciting opportunity to develop your skills, gain valuable industry experience and build a rewarding career with us.

Job Descriptions

• Oversee and manage the overall daily operations of the outlet
• Lead, supervise, and motivate the retail team to achieve sales targets and KPIs
• Drive sales performance through effective planning, promotions, and upselling strategies
• Ensure high standards of customer service and handle escalated customer issues or complaints
• Monitor and manage inventory levels, stock replenishment, and stock accuracy
• Ensure proper visual merchandising and store presentation in line with brand standards
• Manage cash handling, daily sales reporting, and ensure accuracy in financial transactions
• Ensure compliance with company SOPs, policies, and operational procedures
• Conduct staff scheduling, attendance monitoring, coaching, and performance evaluations
• Maintain cleanliness, safety, and overall store environment
• Liaise with management on sales performance, operational issues, and improvement plans
• Any related tasks assigned from time to time

Job Requirements

• Minimum SPM/Diploma or equivalent; Degree is an added advantage
• At least 2–4 years of retail experience, with leadership or supervisory exposure
• Strong leadership, team management, and decision‑making skills
• Good communication and interpersonal skills
• Sales‑driven with strong business acumen
• Customer‑focused with strong problem‑solving abilities
• Able to work in a fast‑paced retail environment and handle multiple responsibilities
• Proficient in Bahasa Malaysia and English
• Knowledge of retail operations, inventory management, and reporting
• Willing to work shifts, weekends, and public holiday

GCH Retail (Malaysia) Sdn Bhd is Malaysia’s leading retailer which operates Giant, Mercato, Cold Storage and TMC retail chains. We take pride in offering our customers value‑for‑money of the freshest, high‑quality foods and consumer goods in our supermarkets and hypermarkets.

Our extensive network comprises over 90 hypermarkets, superstores, supermarkets and mini‑markets, ensuring easy access to essential products and groceries for communities across the country.

If you are passionate about the retail industry and aspire to be part of a dynamic and progressive organization, join us and be part of our journey towards the excellence in the retail industry and contribute to the community.