SRE Lead: Reliability Architect & Observability Champion

Chubb Ltd.; Malaysia; On-site; MYR 240,000 - 420,000; Full time

Job summary

Chubb Ltd. is seeking an experienced Site Reliability Engineering leader in Malaysia to shape and own the reliability strategy across production systems.

You will bridge software development and operations, drive multi-year roadmaps, and mentor a high-performing SRE team prioritising automation over toil. You will champion observability, SLO/SLI governance, and data-driven reliability decisions, collaborating with engineering, product, and leadership to ensure production readiness and resilient

Qualifications

• 8+ years in software engineering or platform reliability.
• 3+ years in people leadership and mentoring teams.
• Strong hands-on coding in Python or Go for automation.
• Experience leading enterprise-scale SRE or platform reliability.
• Knowledge of SLOs/SLIs, error budgets, and incident response.
• Familiarity with observability stacks and CI/CD pipelines.
• ITIL Foundation is desirable.

Responsibilities

• Lead the SRE function and define multi-year reliability strategy.
• Hire, onboard, and develop the SRE team and succession plans.
• Own incident management, severity handling, and postmortems.
• Champion blameless RCA and systemic fixes.
• Establish and govern SLOs/SLIs and error budgets.
• Drive resilience, chaos engineering, and production readiness.
• Reduce toil via automation and improved runbooks.
• Oversee observability and alerting standards across the stack.
• Partner with engineering to embed reliability in design and delivery.

Skills

Software engineering

People leadership

Python/Go coding

Observability/Monitoring

Incident management

SDLC/DevOps

ITIL (desirable)

Education

Bachelor's in CS/IT/Eng

Tools

Dynatrace

Grafana

Prometheus

Splunk/ELK

Azure Monitor/Log Analytics

OpenTelemetry

Kubernetes/Docker

Terraform/Bicep

ServiceNow

Job description

Chubb Ltd. is seeking an experienced Site Reliability Engineering leader in Malaysia to shape and own the reliability strategy across production systems.

You will bridge software development and operations, drive multi-year roadmaps, and mentor a high-performing SRE team prioritising automation over toil. You will champion observability, SLO/SLI governance, and data-driven reliability decisions, collaborating with engineering, product, and leadership to ensure production readiness and resilient