SRE Intern: Cloud Migrations & Platform Ops

Swift Software; Kuala Lumpur; On-site; MYR 13,000 - 27,000; Full time

Job summary

Swift is seeking a responsive student for a 6-month internship in Kuala Lumpur to support platform migration, reporting, and documentation. You will learn Jira/Confluence cloud migration, assist in data collection and KPI tracking, and contribute to user guides and knowledge articles under guidance from experienced professionals.

The role emphasizes collaboration, problem-solving, and a proactive attitude to learn from feedback while engaging with cloud technologies and enterprise collaboration

Qualifications

• Currently pursuing a Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Analytics, or a related field.
• Basic understanding of Project Management principles and Agile methodologies.
• Basic knowledge of reporting and visualisation tools such as eazyBI, Power BI, Tableau or similar platforms.
• Good analytical and problem-solving skills.
• Good written and verbal communication skills.
• Able to manage assigned tasks and communicate when support is needed.
• Comfortable learning from feedback and collaborating within a team.

Responsibilities

• Assist in Jira and Confluence Cloud migration activities.
• Help prepare and maintain migration-related documentation, reports, and status updates.
• Assist with validation activities and issue tracking.
• Help consolidate migration feedback and support issue resolution.
• Collect and organise project or operational data from agreed sources.
• Assist in tracking project progress, migration metrics, and operational KPIs.
• Perform basic data checks to identify missing, duplicated or inconsistent information.
• Support ad-hoc reporting requests.
• Assist in day-to-day support by following documented procedures.
• Support user requests, platform enhancement activities, and administrative tasks.
• Create and maintain user guides, knowledge articles, and operational documentation.
• Help review and organize knowledge articles, user guides and frequently asked questions.

Skills

Project management basics

Data visualization basics

Analytical thinking

Communication skills

Team collaboration

Education

Bachelor's degree in Information Technology or related field

Tools

Jira

Confluence

JQL

Power BI

Tableau

eazyBI

Job description

Swift is seeking a responsive student for a 6-month internship in Kuala Lumpur to support platform migration, reporting, and documentation. You will learn Jira/Confluence cloud migration, assist in data collection and KPI tracking, and contribute to user guides and knowledge articles under guidance from experienced professionals.

The role emphasizes collaboration, problem-solving, and a proactive attitude to learn from feedback while engaging with cloud technologies and enterprise collaboration