Sr. Technology/Infrastructure Program Manager

Dell; Selangor; On-site; MYR 260,000 - 380,000; Full time

Job summary

Dell Technologies in Malaysia (Selangor) seeks a Sr. Technology/Infrastructure Program Manager to lead large-scale GenAI infrastructure deployments directly in customer data centers.

You will own end-to-end delivery, coordinating with the PMO, account teams, and partners to execute comprehensive plans and ensure program success. The role requires hands-on data center experience, executive stakeholder management, and a focus on delivering ROI-driven outcomes across complex deployments.

Qualifications

• 12–15 years of experience managing large, complex technology projects.
• Extensive experience in large-scale hardware and infrastructure deployments.
• Strong track record delivering IT infrastructure deployments.
• Ability to articulate HPC and GenAI infrastructure components.
• Hands-on data center experience.

Responsibilities

• Lead delivery of large-scale GenAI infrastructure programs enabling customers' AI strategies.
• Develop and execute comprehensive implementation plans with PMO, account teams, customer resources, and partners.
• Own delivery across rack-build, logistics, deployment, testing, and handover.
• Provide strategic consultation to customers and drive business outcomes.

Skills

Large-scale GenAI deployments

Program management

Stakeholder management

On-site data centers

English proficiency

Job description

Sr. Technology/Infrastructure Program Manager
Dell Technologies offers the world's broadest AI infrastructure portfolio, operating with a comprehensive partner ecosystem. We are looking for candidates to support our largest customer AI deployments. In this role, you will run large-scale GenAI Infrastructure deployments in customer data centers.
The Professional Services Organization Technical Program Management Office (PMO) helps organization's optimize data center design and accelerate time-to-value in their AL transformation, ensuring seamless integration with ROI-driven deployments.
Join us to do the best work of your career and make a profound social impact as a Sr. Technology/Infrastructure Program Manager on our Consulting team.

RESPONSIBILITIES

What you'll achieve:

• Lead the delivery of cutting-edge, large-scale GenAI infrastructure programs directly enabling customers' AI strategies.
• Work with the Project Management Office, Account team, customer resources, delivery partner resources, and executive stakeholders to develop and execute comprehensive implementation plans.
• Hold overall delivery ownership and accountability across all teams, resources, and partners involved in delivering complex Gen AI infrastructure deployments.
• Provide strategic and advisory consultation to customers, drive business outcomes and shape the future of AI infrastructure at scale.

You will:

• Pre-deal engagement - Engage before deal closure and order placement to be fully immersed with customer stakeholders, internal order status, and potential issues before the project kicks off.
• End-to-end delivery ownership - Own delivery across rack-build and test, logistics, deployment, test, and handover.
• Partner management - Manage Dell Technologies’ s delivery partners for all relevant aspects of the solution.
• Executive stakeholder management - Lead executive-level stakeholder communications and relationship management, both internally and with the customer.
• Program governance - Maintain strong program governance coupled with pragmatism and agility.
• On-site presence - Maintain regular on-site presence in the datacenter.
• Installation & acceptance oversight - Oversee performance of installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects and engagements.
• Strategic consultation - Provide strategic and advisory consultation to the customer, driving the business outcome.
• Quality assurance - Ensure quality service and operational performance across all project deliverables.
• Cross-functional alignment - Focus the customer and cross-functional teams on working together to achieve the end-state solution, driving the business outcome and vision while advising the customer on risks and opportunities.
• Cost & investment management - Effectively allocate and manage costs and investments for technology and resources across the program.
• Dependency & risk management - Inform, manage, report, and practice mitigation, avoidance, and acceptance of dependency and impact management via a consistent program approach and communications.

QUALIFICATIONS

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.Here’swhat we are looking for with this role:

Essential Requirements

• 12–15 years of experience managing large, complex technology projects involving program-level hardware infrastructure implementations in customer data centers.
• Extensive experience in managing large-scale hardware and infrastructure deployments/programs.
• Demonstrated previous experience delivering large-scale, high-value IT infrastructure deployments
• Ability to understand and articulate the key components of HPC and GenAI infrastructure deployments to
• Hands-on experience in the data center, whether in current role or in an appropriately recent timeframe.
  

Program Management

• Strong experience in program management including planning, senior management interfacing, influencing, and negotiating with customers and various project stakeholders.
• Experience managing subcontracted parties such as cabling and liquid cooling suppliers and others.

Location & On-site Requirements

• Most projects will be physically deployed and high amount of on-site time in data centers during planning phases

Language:

• English – Upper Business level in Speaking, Writing & Reading

Desirable Requirements

• Experience deploying, or managing deployment of, large-scale structured cablingin data centers.
• Experience, or at least understanding, of direct liquid cooling solutions in data centers.
• Previous experience or exposure to NVIDIA GPU products.
• PMI certified experience applying Six Sigma methodology
• Advanced knowledge of business/technology transformation programs

ABOUT US

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
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