Sr. Specialist, Sales Support (Korean Speaker)

Concentrix; Kuala Lumpur; Hybrid; MYR 4,800 - 7,200; Full time

Benefits offered by this job

Hybrid work arrangement

KL Office in Mont Kiara

5 days work week

Job summary

Concentrix in Kuala Lumpur is seeking a Sr. Specialist, Sales Support (Korean Speaker) to support our sales teams. You will prepare quotes, manage pricing data, and handle client information with a focus on accuracy and compliance.

The role requires local Malaysian residency, a diploma or degree, and fluency in English and Korean (TOPIK Level 5/6). A hybrid work arrangement and corporate training are provided.

Qualifications

• Diploma or degree and fresh-graduate welcome in Malaysia.
• Fluent in English and Korean with TOPIK Level 5/6 certificate.
• Proficient with Word and Excel and general MS Office skills.
• Strong attention to detail and accurate data handling.

Responsibilities

• Prepares quotes for contract renewal and RFP/RFI responses.
• Maintains quote documentation with accurate pricing and configurations.
• Ensures integrity of client information in database systems.
• Updates and manages Excel spreadsheets.
• Handles external and internal queries professionally.

Skills

English

Korean

Education

Diploma/Degree

TOPIK L5/6

Tools

Microsoft Office Suite

Job description

Job Title:

Sr. Specialist, Sales Support (Korean Speaker)

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Sales Support (Korean Speaker) to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Will

• Prepares quotes for contract renewal and RFP/RFI responses
• Maintains quote documentation with accurate pricing and configurations
• Ensures the integrity of client information maintained in the database systems
• Updating and managing Excel spreadsheets
• Dealing with external and internal queries in a professional, client orientated manner
• Performs bookings (Purchase Order processing) and booking reconciliation
• Performs QA self-check and peers-check
• Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
• Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
• Prioritizes tasks to meet deadlines, paying attention to details
• Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
• Effectively maintain and improve Knowledge Base Tool
• Effectively identify and call out operational risks to management for review and consideration
• Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
• Other duties, as assigned

You Have/Are

• Local Malaysian
• Graduates with a Diploma/Degree, up to 0-3 year of relevant working experience preferred (fresh grads are welcome to apply)
• Proficient in English and Korean language
• Certified in TOPIK Level 5/6
• Advance knowledge in Microsoft Office suite (Word, Excel)
• Strong attention to detail
• Possess effective verbal and written communication skills
• Handle confidential information with complete integrity
• Prior experience working independently with team-player mindset
• Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
• Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
• Ability to clearly articulate issues and challenges, and propose ideas or solutions
• Proven ability to focus on customer needs and communicate with higher level staff, as needed
• Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
• Prior experience in following scripts and/or processes according to contractual agreements
• Proven success in multi-tasking, prioritizing, and managing time effectively
• Ability to follow established procedures and practices
• Proven success and aptitude to learn new technology and data

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

• 5 days work week (Mon-Fri, 8am-5pm)
• Hybrid working arrangement (4 days WFH, 1 day WFO)
• KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Korean (Required)

Time Type:

Full time

*Only shortlisted candidates will be contacted