Sr Service Engineer

ITEC; Shah Alam; On-site; MYR 60,000 - 100,000; Full time

Job summary

ITEC in Shah Alam, Malaysia, seeks a Mechanical/Electrical/Mechatronics engineer to install, set up and buy off new machines at customer sites. You will support problem solving after release and assist suppliers in troubleshooting during serial production.

The role requires 5+ years in semiconductor/electronics manufacturing, experience with high precision assembly equipment, and strong analytical and communication skills.

Qualifications

• Degree holder in Mechanical, Electrical or Mechatronics Engineering.
• Solid experience in high precision assembly equipment.
• Analytical mindset with strong problem solving and organizational skills.

Responsibilities

• Install, set up and buyoff new machines/modules at customer site.
• Support assembly sites in problem solving after machine release and assist suppliers in troubleshooting during serial production.
• Contribute to product development by providing feedback from customers.
• Prototype building and testing of equipment or improvements to existing equipment.
• Validate products per customer design requirements and reliability during release.
• Lead beta-testing at customer sites and resolve technical problems encountered.
• Formulate plans to improve machine quality, speed, and cost performance.
• Train and accept new equipment at customers and facilitate regular technical meetings.
• Die-bond equipment experience is advantageous.

Skills

Analytical mindset

Problem solving

Interpersonal skills

Communication (English)

Teamwork

Willing to travel

Education

Degree in Mechanical, Electrical or Mechatronics Engineering

Tools

Die-bond equipment

Job description

• Responsible for installation, setup and buyoff new machines/modules at customer site.
• Support assembly sites in problem solving after machine release. Assist suppleiers in technical trouble shooting during serial production.
• Actively support in product development stage by giving constructive advice to the product team based on customers' feedback.
• Execute prototype building and testing of equipment, modules or improvements of existing equipment.
• Validate the products in accordance with the design customers' requirements and the reliability during product release stage.
• In charge Beta-test at customer site and responsible for resolving technical problems encountered.
• Formulate and execute plans to improve machine's quality/speed/cost performance.
• Responsible for training and acceptance of new equipment at customers.
• Facilitate regular technical meeting with customers.
• Experienced in Die-bond equipment will be added advantage

What You Will Do

• Responsible for installation, setup and buyoff new machines/modules at customer site.
• Support assembly sites in problem solving after machine release. Assist suppleiers in technical trouble shooting during serial production.
• Actively support in product development stage by giving constructive advice to the product team based on customers' feedback.
• Execute prototype building and testing of equipment, modules or improvements of existing equipment.
• Validate the products in accordance with the design customers' requirements and the reliability during product release stage.
• In charge Beta-test at customer site and responsible for resolving technical problems encountered.
• Formulate and execute plans to improve machine's quality/speed/cost performance.
• Responsible for training and acceptance of new equipment at customers.
• Facilitate regular technical meeting with customers.
• Experienced in Die-bond equipment will be added advantage

What You Will Need

• Degree holder in Mechanical, Electrical or Mechatronics Engineering
• Minimum 5 years of experience in semiconductor/ electronics manufacturing industry.
• Solid experience on high precision assembly equipment.
• Analytical mindset, strong problem solving and organizational skills.
• Good interpersonal skills and able to deliver results through determination and team-work.
• Good communication skills with fluency in English
• Mature, customer-service oriented and able to work independently.
• Willing to travel frequently.

ITEC is an Equal Opportunity/Affirmative Action Employer.