Specialist, Quality Assurance (Compliance Operations)

OKX; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading crypto exchange seeks a Quality Assurance Specialist to ensure high standards across Compliance Ops functions. The role involves evaluating compliance case reviews, providing performance feedback, and collaborating with teams to enhance quality processes. Successful candidates will bring strong analytical skills and 2-5 years of experience in QA, potentially in the FinTech or Crypto sectors.

Benefits

Competitive remuneration package

Meal Allowance up to RM 500/month

Monthly Team Building

RM 2500 Benefits per annum (Training & Wellness)

Yearly Bonus

Convenient workplace

Excellent prospects for growth and promotion

Employee engagement and recognition program

Qualifications

• Minimum 2-5 years of experience in a Quality Assurance role.
• Familiarity with regulatory requirements and compliance standards.
• Experience in the FinTech / Crypto / Financial Institutions industry is a plus.

Responsibilities

• Conduct QA review to assess agent performance.
• Perform root cause analysis to identify trends and areas for improvement.
• Develop and maintain quality documentation.

Skills

Analytical skills

Verbal communication

Written communication

Detail-oriented

Multitasking

Education

CAMS or ICA certification

Job description

Specialist, Quality Assurance (Compliance Operations)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Team

This team is part of Compliance Operations within the Audit, Risk & Compliance (ARC) Center. LDQA team focuses on continuous training, skill enhancement, and quality assurance to ensure the smooth execution of Compliance programs. We collaborate closely with key stakeholders, including Customer Due Diligence Ops, AML Ops, and Sanctions Ops, as well as other partners such as Compliance Advisory, the Product team, and the Data team.

About the Opportunity

The Quality Assurance (QA) Specialist is responsible for ensuring high-quality compliance case reviews and maintaining performance standards across all Compliance Ops functions. In this role, the successful candidate will monitor and evaluate compliance cases processed by Compliance Ops agents and provide feedback to Compliance Ops functions to improve agent performance and ultimately, ensure efficient and high-quality implementation of compliance controls.

Requirements: What We Look For In You

Minimum 2-5 years of experience in a Quality Assurance role (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage)

CAMS or ICA certification is a plus.

Able to work on-site.

Strong analytical skills with the ability to analyze data and provide actionable insights for continuous improvement.

Excellent verbal and written communication skills.

Highly motivated and detail-oriented with strong multitasking and prioritization abilities.

Capable of working both independently and collaboratively within a team environment.

Familiarity with regulatory requirements and compliance standards, such as AML, CDD, and Sanctions.

Comfortable working in a fast-paced, dynamic environment with changing priorities.

Key Responsibilities: What You’ll be Doing

Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching.

Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements.

Initiate calibration sessions within the Compliance Ops functions to align on QA standards and address quality related matters.

Collaborate with the Learning & Development (LD) team to establish processes, define quality standards, ensure consistency, and refine training programs.

Develop and maintain quality documentation, including QA scorecards, departmental SOPs, and other quality-related materials.

Collaborate with cross-functional teams to identify and resolve quality-related matters.

Stay up to date with industry trends and best practices in compliance and QA.

Participate in the development and implementation of QA initiatives and projects.

Why Join Us?

• Competitive remuneration package
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Yearly Bonus
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
  
  

  #LI-ONSITE

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