Specialist, Network Service Support

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 44,640 - 78,120; Full time

Job summary

U Mobile Sdn Bhd is hiring a Specialist, Network Service Support in Kuala Lumpur to manage and resolve customer complaints related to mobile network services. You will investigate network issues, coordinate with internal teams, and ensure timely resolution to deliver a high-quality customer experience.

Role requires a Bachelor's degree in Electronics or Telecommunications Engineering with willingness to learn and participate in an on-call standby rotation; fresh graduates are encouraged to

Qualifications

• Bachelor's degree in Electronics, Telecommunications Engineering, or related field.
• Fresh graduates are encouraged to apply; 2+ years preferred.
• Good understanding of mobile network services, LTE/5G, troubleshooting and call flows.
• Willing to learn and participate in on-call standby rotation.

Responsibilities

• Manage and resolve customer complaints related to mobile data, voice and SMS services.
• Investigate network issues, identify root causes and propose solutions.
• Monitor and respond to complaints across multiple channels with timely updates.
• Support network-related projects and ad hoc assignments.
• Stay updated on telecommunications technologies and industry best practices.

Skills

Problem-solving

Communication

Multitasking

Cross-functional teamwork

Education

Bachelor's degree in Electronics or Telecommunications Engineering

Job description

Closing Date: 31/10/2026

Specialist, Network Service Support

Job Summary

Manage customer complaints related to mobile network services by investigating issues, coordinating with internal teams, and ensuring timely resolution to deliver a high-quality customer experience.

The Day-to-Day Activities

• Manage and resolve customer complaints related to mobile Data, Voice, and SMS services by working closely with customers and internal teams.
• Investigate network issues, identify root causes, and recommend solutions to ensure reliable network performance and customer satisfaction.
• Monitor and respond to customer complaints received through multiple channels, ensuring timely updates and resolution.
• Participate in a rotational standby schedule to support urgent network-related customer issues after office hours.
• Support network-related projects and ad hoc assignments while ensuring tasks are completed in line with team KPIs and service levels.
• Continuously improve technical knowledge and stay updated on telecommunications technologies and industry best practices.

Qualifications

• Bachelor's Degree in Electronics, Telecommunications Engineering, or a related field.
• Fresh graduates are encouraged to apply.
• Candidates with at least 2 years of experience in telecommunications, network operations, or customer complaint handling are preferred.
• Good understanding of mobile network services, LTE/5G technologies, network troubleshooting, and call flows.
• Strong problem-solving, communication, and multitasking skills with the ability to work effectively with cross-functional teams.
• Willing to learn, adapt to new technologies, and participate in an on-call standby rotation.

Spoken Language: Malay, English