Specialist, Manual Payments

MSD; Petaling Jaya; Hybrid; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

MSD is seeking a Specialist, Manual Payments within the Global Business Solutions (GBS) team to execute and control non-standard payments, ensuring accuracy and adherence to approvals and SOX controls.

The role focuses on reducing manual activities, supporting data analysis, and driving process improvements globally in a fast-paced, controlled environment.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or related field (preferred).
• Minimum 3 years of experience in Finance Shared Services, Payments, or StS.
• Understanding of payment processes, controls, and compliance.
• Experience with manual/non-standard payments preferred.
• Strong analytical, problem-solving, and organizational skills.
• Experience in audit or controlled environments preferred.
• Ability to manage priorities and work proactively.

Responsibilities

• Execute and validate manual payments, ensuring accuracy, approvals, and compliance.
• Support urgent, one-time, and off-cycle payments as needed.
• Monitor and track manual payment requests, ensuring timely resolution.
• Investigate and resolve failed or rejected payments and invoice issues.
• Ensure proper documentation and audit-ready records for all payments.
• Challenge the need for manual payments and promote standard processes.
• Perform root cause analysis and support sustainable solutions.
• Collaborate with cross-functional teams (IT, invoicing, vendor data) to resolve issues.
• Support automation, standardization, and process improvement initiatives.
• Assist with data analysis, reporting, and project work.
• Ensure adherence to internal controls, compliance, and SOX requirements.
• Deliver high-quality service to internal and external stakeholders.

Skills

Attention to detail

Organizational skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Proactive mindset

Education

Bachelor's degree in Finance, Accounting, Business, or related field

Tools

SAP

Ariba

Microsoft Office

Job description

Position Overview

Our company’s Global Business Solutions (GBS) team manages end-to-end Source to Settle (StS) processes, including purchasing, invoicing, and payments.

Job Description

Our company’s Global Business Solutions (GBS) team manages end-to-end Source to Settle (StS) processes, including purchasing, invoicing, and payments.

The Specialist, Manual Payments is responsible for executing and controlling manual payments processed outside standard system runs. This role ensures accuracy, compliance, and proper approvals, while supporting process improvements and reducing manual activities.

The position requires strong attention to detail, a proactive mindset, and the ability to manage priorities in a fast-paced, controlled environment. It also involves supporting projects, data analysis, and collaboration with cross-functional teams to improve efficiency and drive standardization and automation globally.

Key Responsibilities

• Execute and validate manual payments, ensuring accuracy, approvals, and compliance
• Support urgent, one-time, and off-cycle payments as needed
• Monitor and track manual payment requests, ensuring timely resolution
• Investigate and resolve failed or rejected payments and invoice issues
• Ensure proper documentation and audit-ready records for all payments
• Challenge the need for manual payments and promote standard processes
• Perform root cause analysis and support sustainable solutions
• Collaborate with cross-functional teams (IT, invoicing, vendor data) to resolve issues
• Support automation, standardization, and process improvement initiatives
• Assist with data analysis, reporting, and project work
• Ensure adherence to internal controls, compliance, and SOX requirements
• Deliver high-quality service to internal and external stakeholders

Education & Experience

• Bachelor’s degree in Finance, Accounting, Business, or related field (preferred)
• Minimum 3 years of experience in Finance Shared Services, Payments, or StS
• Understanding of payment processes, controls, and compliance
• Experience with manual/non-standard payments preferred
• Strong analytical, problem-solving, and organizational skills
• Experience in audit or controlled environments preferred
• Ability to manage priorities and work proactively

Technical Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Experience with SAP and Ariba required
• Familiarity with banking portals and payment tools
• Ability to interpret payment instructions and supporting documentation
• Basic understanding of payment formats and methods

Skills & Competencies

• High attention to detail and accuracy
• Strong organizational and time management skills
• Analytical and problem-solving mindset
• Effective communication and stakeholder management
• Customer-focused and results-driven
• High integrity and accountability
• Ability to work independently and in teams
• Continuous improvement mindset
• Languages English required; Portuguese and Spanish preferred (Chinese/Japanese a plus)

Possible Career Moves

• Specialist / Senior Specialist, STS Support
• Specialist / Senior Specialist, Vendor Master Data
• Specialist / Senior Specialist, Supplier Onboarding
• Specialist / Senior Specialist, Invoice Processing / Resolution
• Senior Specialist, Settlements

Required Skills

Account Collections, Account Collections, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Business Administration, Business Processes, Business Support, Communication, Compliance SOX, Continuous Process Improvement, Credit Management, Data Analysis, Data Integrity, Detail-Oriented, Financial Accounting Controls, Financial Operations, Global Shared Services, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Payment Processing, Preparation of Financial Reports, Project Management, Quantitative Analytics, Stakeholder Engagement {+ 2 more}

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

No Travel Required

Flexible Work Arrangements

Hybrid

Shift

Not Indicated

Valid Driving License

No

Hazardous Material(s)

NA

Job Posting End Date

09/30/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R404892