Specialist Human Resources

Hapag-Lloyd AG; Kuala Lumpur; On-site; MYR 120,000 - 190,000; Full time

Job summary

Hapag-Lloyd AG is seeking an experienced HR professional to support effective delivery of HR operations, focusing on Learning & Development, Talent Development, Performance Management, Talent Acquisition, and Employee Engagement.

You will lead programs, drive analytics, and partner with leaders to strengthen culture, communication, and change adoption while ensuring policy governance and compliant HR practices across the organization.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Strong ownership of TA oversight, L&D, talent, performance, engagement, analytics and employee relations.
• Good knowledge of HR policy governance and compliance practices.
• Excellent communication and stakeholder management skills; fluent in English.

Responsibilities

• Oversee end-to-end HR operations including L&D, talent development, performance management, TA, engagement, analytics, policy & compliance, and employee relations.
• Lead L&D programs and learning plans aligned with business needs and measure effectiveness.
• Drive talent review, development planning and internal mobility initiatives; support succession planning.
• Lead performance management cycles, calibration discussions, and ensure timely, quality outcomes.
• Oversee TA end-to-end recruitment delivery, including sourcing strategy and offer coordination.
• Lead employee engagement initiatives and partner with leaders to strengthen culture and change adoption.
• Own HR reporting dashboards (headcount, turnover, training, performance, absenteeism) and provide insights.
• Ensure HR practices comply with internal policies and labor regulations and support policy implementation.
• Manage employee relations cases with confidentiality, fairness, and timely closure.

Skills

HR business partner

Stakeholder management

Analytical skills

HR systems proficiency

MS Excel & PowerPoint

English communication

Education

Bachelor's degree in HR / Business / Psychology or related field

Tools

HRIS/HR systems

Job description

To support the effective delivery of Human Resources operations by managing key HR functions.

Learning & Development (L&D)

• Lead training needs analysis and develop learning plans aligned with business requirements.
• Manage learning programs (internal/external), logistics, participation tracking, and effectiveness evaluation.
• Promote a continuous learning culture and support capability building across teams.

Talent Development

• Drive talent review processes, development planning, and internal mobility initiatives.
• Support succession planning and identification of high-potential talent.
• Coach managers on career development conversations and development actions.

Performance Management

• Lead performance management cycles (goal setting, mid-year, year-end) and ensure timely completion and quality outcomes.
• Facilitate calibration discussions and advise leaders on fair and consistent performance decisions.
• Support performance improvement processes, documentation, and manager coaching.

Talent Acquisition & Recruitment

• Oversee the TA team’s end-to-end recruitment delivery, ensuring timely hiring and strong candidate/hiring manager experience.
• Partner with hiring managers to validate manpower requirements, job specifications, and selection criteria.
• Guide sourcing strategy across recruitment channels and talent pools to maintain healthy pipelines.
• Ensure quality resume screening, preliminary assessments, interview coordination, and offer preparation.
• Support salary benchmarking and market comparisons to enable competitive and consistent hiring decisions.
• Monitor recruitment metrics and drive continuous improvement in hiring outcomes.

Employee Engagement

• Lead employee engagement initiatives, including surveys, action planning, and local engagement programs.
• Partner with leaders to strengthen culture, communication, and change adoption.
• Track engagement drivers and recommend targeted interventions.

HR Reporting & People Analytics

• Own HR reporting and dashboards (e.g., headcount, hiring, turnover, training, performance, absenteeism).
• Ensure data accuracy and provide insights and recommendations to support decision-making.
• Identify trends and propose actions to improve workforce outcomes.

Policy & Compliance

• Ensure HR practices comply with internal policies and applicable labor regulations.
• Support policy interpretation, communication, and implementation across the organization.
• Maintain appropriate documentation and support audit/governance requirements.

Employee Relations & Grievances

• Manage employee relations cases including grievances, disciplinary matters, and conflict resolution.
• Conduct investigations/fact-finding as required, ensuring confidentiality, fairness, and timely closure.
• Coach managers on handling sensitive employee matters and maintaining constructive employee relations.

What Makes You A Fit

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• Relevant HRBP/HR generalist experience with demonstrated ownership of TA oversight, L&D, talent/performance, engagement, analytics, and employee relations.
• Strong knowledge of HR policy governance and compliance practices.
• Strong stakeholder management and influencing skills across levels.
• Strong analytical and reporting skills; proficient in MS Excel/PowerPoint and HR systems.
• Excellent communication skills in English (written and verbal); additional language skills are an advantage.