Specialist, Business Support (6 Months Contract)

Coda Payments; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Part time

Job summary

Coda Payments is seeking an Onboarding and Support Specialist in Malaysia for a six-month contract to support KYC operations and merchant onboarding within the wider B2B Operations team. You will collaborate with Commercial, Compliance, and external partners to drive onboarding and related processes.

The role emphasizes accurate, efficient execution of KYC, remediation, account reviews, and publisher support, with a focus on timely updates, reporting, and process improvements.

Qualifications

• Experience in KYC, customer onboarding, or compliance operations.
• Strong written and verbal English communication; Mandarin preferred.
• Ability to work with CRM, ticketing, and case management tools.
• Excellent data management and attention to detail.

Responsibilities

• Drive day-to-day KYC onboarding and periodic reviews.
• Review KYC information for completeness and accuracy.
• Coordinate with stakeholders to obtain missing documentation.
• Manage follow-ups to keep cases on track within timelines.
• Respond to publishers' onboarding, compliance, and finance queries.
• Create and maintain reports, trackers and documentation.

Skills

KYC operations

Onboarding processes

Stakeholder management

Data analysis

Attention to detail

English communication

Tools

CRM systems

Ticketing systems

Case management

Workflow tools

Job description

Specialist, Business Support (6 Months Contract)

Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions.

With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia.

We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.

Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together.

If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.

The Onboarding and Support Specialist, based in Malaysia, supports KYC operations and merchant support within the wider B2B Operations organization.

This role will focus on ensuring merchant-onboarding and maintenance related operational activities are completed accurately, efficiently, and in line with applicable standards. The specialist will work closely with internal teams including Commercial, Compliance, and external stakeholders such as merchants and distributors to drive KYC onboarding, remediation, account reviews, and support-related operational activities.

This is a 6-month contractor role, with the possibility of conversion to a full-time position within the wider B2B Operations organization, depending on business needs and the individual's performance.

KYC Operations

Drive day-to-day KYC onboarding and periodic KYC reviews/remediation activitiesfor partners in accordance with established processes and controls

Review submitted KYC information and documentationfor completeness and accuracy

Coordinate among stakeholdersto obtain missing or additional documentation

Manage follow-upsto ensure KYC cases progress within agreed timelines

Publisher Support

Respond and resolve publishers’ querieson onboarding, compliance, and finance processes through internal collaboration with subject matter experts, in a timely manner and with a high degree of customer satisfaction

General and Cross-Functional Collaboration

Work closely with internal teams(such as commercial and compliance) to support onboarding and support deliverables

Create and maintain relevant reports, documentation, trackers, and recordsto support deliverables

Ensure appropriate handoff and follow-throughfor issues requiring action from other teams

Provide clear and timely updatesto stakeholders on the status of requests, queries, and issues

Identify recurring issues and opportunitiesto improve reporting accuracy, process efficiency, and turnaround time, and support the implementation of process improvements

Support the implementation and maintenanceof new onboarding and support processes and controls

Based in Malaysia and able to work effectively with regional and global stakeholders.

Strong written and verbal English communication skills. Mandarin is preferred but not required.

Highly organized with the ability to manage multiple queries and follow-ups simultaneously.

Strong attention to detail and ability to work accurately with sensitive business and customer information.

Strong sense of ownership and ability to follow cases through to completion.

Strong communication and stakeholder management skills.

Ability to work with structured processes and compliance/finance requirements.

Strong analytical and problem-solving skills.

Ability to work independently while knowing when to escape cases or seek guidance.

Experience in KYC, customer onboarding, compliance operations, account servicing, or partner operations is preferred.

Familiarity with KYC processes, customer due diligence, and regulatory compliance requirements.

Experience handling documentation review and customer information validation.

Experience in fintech, payments, e-commerce, digital services, or related industries is an advantage.

Experience working with CRM, ticketing, case management, or workflow tools is beneficial.

Strong spreadsheet and data management skills are an advantage.

RM3,200 - RM4,300 a month

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.