KYC Onboarding & Publisher Support Specialist

Coda Payments; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Part time

Job summary

Coda Payments is seeking an Onboarding and Support Specialist in Malaysia for a six-month contract to support KYC operations and merchant onboarding within the wider B2B Operations team. You will collaborate with Commercial, Compliance, and external partners to drive onboarding and related processes.

The role emphasizes accurate, efficient execution of KYC, remediation, account reviews, and publisher support, with a focus on timely updates, reporting, and process improvements.

Qualifications

• Experience in KYC, customer onboarding, or compliance operations.
• Strong written and verbal English communication; Mandarin preferred.
• Ability to work with CRM, ticketing, and case management tools.
• Excellent data management and attention to detail.

Responsibilities

• Drive day-to-day KYC onboarding and periodic reviews.
• Review KYC information for completeness and accuracy.
• Coordinate with stakeholders to obtain missing documentation.
• Manage follow-ups to keep cases on track within timelines.
• Respond to publishers' onboarding, compliance, and finance queries.
• Create and maintain reports, trackers and documentation.

Skills

KYC operations

Onboarding processes

Stakeholder management

Data analysis

Attention to detail

English communication

Tools

CRM systems

Ticketing systems

Case management

Workflow tools

Job description

Coda Payments is seeking an Onboarding and Support Specialist in Malaysia for a six-month contract to support KYC operations and merchant onboarding within the wider B2B Operations team. You will collaborate with Commercial, Compliance, and external partners to drive onboarding and related processes.

The role emphasizes accurate, efficient execution of KYC, remediation, account reviews, and publisher support, with a focus on timely updates, reporting, and process improvements.