Implementation Specialist (Mandarin/English)

Coda; Kuala Lumpur; Hybrid; MYR 73,000 - 100,000; Full time

Job summary

Coda is hiring a Junior Implementation Specialist to guide publishers through integration journeys, from setup to post-launch support. You will work with our API, troubleshoot tech issues, and help ensure a smooth go-live experience in a hybrid role.

The position emphasizes API knowledge growth, project coordination, and collaboration across Product, Dev, and Commercial teams. Fluency in Mandarin and English is required to support a multilingual publisher base.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• Familiarity with API integration concepts (REST preferred).
• Hands-on experience with tools like Postman, SQL, or basic scripting is a plus.
• Familiarity with Jira (ticketing), GitBook/API documentation, and log-reading for troubleshooting is a plus.
• Ability to translate technical concepts for non-technical publishers across a multilingual partner base.

Responsibilities

• Integration Support across Coda products (Payin, Payout, and others) with sandbox setup and configuration.
• Go-Live Coordination with internal teams to confirm readiness and run UAT/checklists.
• Post-Launch Support including automated reporting via SFTP or Webhook and issue investigation.
• Internal Collaboration with Support, Compliance, and Finance teams for handover and knowledge sharing.

Skills

API integration

Postman

SQL

Scripting

Jira

GitBook

Log reading

Multilingual support

Education

Bachelor’s degree in CS/IS/Engineering

Tools

GitBook

Job description

Why Coda

Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions. With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia. We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets. Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together. If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.

The Opportunity

As a Junior Implementation Specialist, you will support publishers and merchants throughout their integration journey with Coda from initial setup to post-launch operations. You’ll assist in guiding partners through our API, troubleshoot technical issues, and ensure a smooth go-live experience. This is a hybrid technical-operations role ideal for someone eager to grow their API knowledge and project coordination skills.

What You'll Do

Integration Support

• Assist merchants during integration across all Coda products (Payin, Payout, and others) with sandbox setup, test credentials, and Coda Portal configuration
• Answer basic technical questions about API behavior and configuration
• Troubleshoot common issues such as callback failures, parameter mismatches, or invalid environment setup
• Join live technical sessions with publishers to understand client needs and provide integration guidance
• Track open issues and elevate when needed

Go-Live Coordination

• Follow up with internal teams (Product, Dev, Commercial) to confirm readiness
• Support integration UAT and checklist validation
• Set expectations on timelines and communicate proactively with publishers throughout integration
• Monitor performance in the early launch phase and report anomalies (e.g., low CR or payment errors)

Post-Launch Support

• Help partners configure automated reporting via SFTP or Webhook
• Support discrepancy investigation (e.g., duplicate callbacks, invalid amounts)
• Maintain internal documentation and build/update runbooks and FAQs from recurring cases
• Suggest improvements based on common queries

Internal Collaboration

• Liaise with Technical Support team post-launch for case handover
• Coordinate with Compliance and Finance teams on Payout KYC or reconciliation clarification
• Work closely with senior specialists for knowledge sharing and case learning

What You'll Bring

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
• Familiarity with API integration concepts (REST preferred)
• Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
• Familiarity with Jira (ticketing), GitBook/API documentation, and log-reading for troubleshooting is a plus
• Ability to translate technical concepts for non-technical publishers across a multilingual partner base
• Strong problem-solving and communication skills
• Native Mandarin speaker with professional reading and writing skills in Chinese, and fluent in English
• A willingness to learn and grow in a fast-paced technical environment

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.