SPE-Outreach Specialist

Cognizant; Kuala Lumpur; Sur place; MYR 60 000 - 120 000; Plein temps

Résumé du poste

Cognizant seeks a role focused on researching city data to enhance Google Maps accuracy. You will engage with partners to share basemap data, promote the Geo Data Upload tool, and coordinate between external partners and Google teams for data validation and updates.

Your responsibilities include tracking outreach, managing data submissions, and reporting insights on partner journeys, data gaps, and best practices to the GDO Outreach Operations Lead.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 0–1 year of experience in digital/tech environments with tech products.
• Domain knowledge in Maps/GIS is preferred.

Responsabilités

• Conduct research in assigned cities to improve Google Maps accuracy with approved sources.
• Promote Geo Data Upload (GDU) and engage partners using Google documentation.
• Coordinate with external partners and Google stakeholder teams for data fixes and updates.
• Report status, insights, and partner expectations to Outreach Leads.
• Manage submissions and track data through GDU and other channels.

Connaissances

Business Development

B2B Partnerships

Sales

Customer Service

Salesforce.com

Google Drive

GIS Tools

Formation

Bachelor's degree in Business Administration

GIS or related field

Outils

Salesforce.com

Google Drive

Description du poste

Qualification

• Educational Requirement -Bachelor's degree in Business Administration, in GIS, a related field, or equivalent
• Relevant Experience and Minimum # of Years/ Months -0-1 year of experience working in digital/technology companies with tech products
• Domain: Maps - Maps

Core Competencies

• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com; Google Drive
• Knowledge in Geographic Information System tools

Other Requirements

• Excellent communication skills in Chinese/Japanese/Thai/Arabic and English

Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable)

• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
• Communicate Google’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google
• Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated to the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize Google and non-Google owned tool to engage with new Partners and track communications