Spa Therapist - Regent Kuala Lumpur (Pre-Opening)

InterContinental Hotels Group; Kuala Lumpur; Hybrid; MYR 32,000 - 52,000; Full time

Job summary

InterContinental Hotels Group in Kuala Lumpur is seeking a Spa Therapist to deliver massage, body treatments, facials and nail care according to the spa menu.

You will follow the spa journey from reservation through departure, greet guests by name, monitor ambience and comfort, and uphold discretion and luxury service at all times. Requirements include therapist competency certificate and 1–2 years in a hotel or international day spa; Malaysian citizenship or valid work status is needed.

Qualifications

• High school education, vocational certificate or equivalent.
• 1 to 2 years’ experience in a hotel spa or an international day spa.
• Skills in body treatments, beauty and facial therapy, and nail technician work.
• Therapist competency certificate (mandatory).
• Ability to read and understand English; other languages desirable.

Responsibilities

• Treatments and the Spa Journey: perform massage treatments, body treatments, facials and nail care as offered on the spa menu, accurately and with care.
• Deliver tailored spa experiences by following the spa journey, ensuring standards are observed at every stage: reservation, arrival, treatment and departure.
• Greet every guest according to standards, using their names at all times, and invite them back upon departure.
• Check guest comfort during treatments by monitoring air temperature, lighting, sunlight and music levels, following the spa ambience procedures.
• Offer guests refreshments after their treatment.
• Know all available spa services.
• Maintain the highest level of discretion and privacy in every guest interaction.
• Deliver Regent’s service behaviours in daily operations, and strive to deliver luxury experiences that meet our guest satisfaction targets.

Skills

Therapist

Education

Therapist competency certificate

High school / vocational certificate

Job description

YOUR DAY TO DAY

• Treatments and the Spa Journey Perform massage treatments, body treatments, facials and nail care as offered on the spa menu, accurately and with care
• Deliver tailored spa experiences by following the spa journey, ensuring standards are observed at every stage: reservation, arrival, treatment and departure
• Greet every guest according to standards, using their names at all times, and invite them back upon departure
• Check guest comfort during treatments by monitoring air temperature, lighting, sunlight and music levels, following the spa ambience procedures
• Offer guests refreshments after their treatment
• Know all available spa services
• Maintain the highest level of discretion and privacy in every guest interaction
• Deliver Regent’s service behaviours in daily operations, and strive to deliver luxury experiences that meet our guest satisfaction targets

Guest Experience

• Create a spa environment and experience that distinguishes our brand and delivers superior service and value
• Respond quickly to guest requests and concerns, applying service recovery guidelines to ensure the ultimate in guest comfort and satisfaction
• Report any guest comments or concerns to the Spa Receptionist, Assistant Spa Manager or Director of Spa & Wellness as soon as convenient
• Be a friendly face and helping hand to our guests

Preparation and Spa Readiness

• Prepare and tidy treatment rooms before guests arrive and after each treatment, ensuring cleanliness, functionality and a complete set-up
• Prepare assigned areas to standard, including treatment suites, public spaces and back-of-house items such as guest amenities and spa food and beverage offerings
• Restock and reset the treatment room at the end of each shift, including emptying trash, transporting used linen to laundry, stocking linen shelves, sweeping the room and cleaning mirrors and sinks
• Review daily bookings and any changes, check the next day’s bookings at the end of each day, and prepare accordingly
• Check and maintain product supplies at the start and end of each day
• Maintain adequate spa inventories and ensure facilities are ready to receive guests every single time

Teamwork

• Promote teamwork and quality service through daily communication and coordination with other departments
• Participate in departmental practices such as operations briefings, and inventory and cost management initiatives, to understand the business direction and help achieve our goals
• Respond to changes in spa operations as assigned by management
• Pull together with colleagues for unexpected moments, and undertake other duties as assigned by the Assistant Spa Manager and Director of Spa & Wellness

Responsible Business

• Keep our property safe and secure, and participate in hotel activities related to fire and life safety
• Follow company safety, hygiene and infection control procedures
• Wear your uniform with pride and maintain a smart, polished appearance

Accountabilities

• Accurate, high-quality delivery of spa treatments and the full spa journey
• Consistent, discreet and attentive guest service
• Readiness and cleanliness of treatment rooms and assigned areas
• Compliance with company policies, safety and hygiene standards

WHAT WE NEED FROM YOU

To thrive in this role and bring poise and precision to the guest journey, you'll need:

• High school education, vocational certificate or equivalent
• 1 to 2 years’ experience in a hotel spa (5-star hotel) or an international day spa
• Skills in body treatments, beauty and facial therapy, and nail technician work
• Therapist competency certificate (mandatory)
• Ability to read and understand English; other languages desirable

This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.