SOP & Process Improvement Specialist

CASES BY JCH SDN BHD; Malacca City; On-site; MYR 100,000 - 167,000; Full time

Job summary

CASES BY JCH SDN BHD is seeking an experienced SOP & Process Improvement Consultant for a 6-month fixed-term contract. The role involves reviewing, standardising and improving SOPs, workflows, KPIs, and reporting systems across departments, working closely with directors and heads of departments.

The ideal candidate has a bachelor's degree in business/ops management and at least 8 years of relevant experience with strong analytical and documentation skills, plus fluency in Bahasa Malaysia and

Qualifications

• Bachelor's degree in Business Administration, Business Management, Operations Management, Process Management or related field.
• Minimum 8 years of relevant working experience.
• 3–5 years of experience in management, business process improvement, operations or consultancy.
• Proven experience in developing, implementing and improving SOPs.
• Strong understanding of business processes, workflow and internal controls.
• Experience in developing and monitoring KPIs.
• Strong analytical and problem-solving skills.
• Excellent documentation and report-writing skills.
• Proficient in Microsoft Office, Excel, Google Sheets and documentation systems.
• Good command of Bahasa Malaysia and English.

Responsibilities

• Review and assess existing company SOPs and work procedures, identify missing, outdated or ineffective SOPs, and develop clear and practical SOPs for different departments.
• Standardise work processes across departments and establish clear responsibilities, approval processes and reporting procedures.
• Create supporting checklists, forms, guidelines and workflow documents where required.
• Review current business processes and identify inefficiencies, duplicated work, unnecessary steps and operational gaps.
• Recommend and implement more efficient workflows and improve coordination and handover between departments.
• Review existing departmental KPIs and recommend suitable KPIs for different positions and departments.
• Establish clear performance measurement and reporting systems and improve daily, weekly and monthly reporting.
• Conduct training and briefing sessions for employees on new or revised SOPs and monitor implementation after training.
• Conduct periodic reviews to ensure SOP compliance and work with department heads to address recurring process issues.
• Work with HR, Sales, Customer Service, Warehouse, Production, Finance and other departments to improve workflow and identify opportunities to improve productivity and reduce unnecessary costs.

Skills

Analytical thinking

Problem-solving

Documentation

Report writing

Bahasa Malaysia

English

Education

Bachelor's Degree in Business Administration/Management

Tools

Microsoft Office

Excel

Google Sheets

Documentation systems

Job description

CASES BY JCH SDN BHD is seeking an experienced SOP & Process Improvement Consultant for a 6-month fixed-term contract. The role involves reviewing, standardising and improving SOPs, workflows, KPIs, and reporting systems across departments, working closely with directors and heads of departments.

The ideal candidate has a bachelor's degree in business/ops management and at least 8 years of relevant experience with strong analytical and documentation skills, plus fluency in Bahasa Malaysia and