Solutions Engineer (Internship)

Enfrasys Group; Petaling Jaya; On-site; MYR 33,480 - 55,800; Full time

Job summary

A technology solutions provider in Petaling Jaya, Malaysia is seeking a skilled candidate to manage client inquiries and troubleshoot issues effectively. The ideal applicant should possess a Bachelor's Degree in Computer Science or IT, excellent communication skills, and proficiency in Microsoft technologies. Responsibilities include regular client meetings, system health checks, and implementing tailored solutions. The position demands flexibility for late hours and rotational shifts while promoting self-improvement and independence.

Qualifications

• Bachelor's Degree in Computer Science/Information Technology or fresh graduates.
• Strong verbal and written communication skills.
• Knowledge in Microsoft technologies or relevant skills.
• Microsoft Certification with experience in Microsoft Azure or Microsoft 365 preferred.
• Willing to work late hours to meet customer deadlines.
• Open to feedback and continuous improvement.
• Must be able to work on a rotational shift if required.
• Self-directed with the ability to drive change in unstructured environments.

Responsibilities

• Work closely with team members to resolve issues promptly.
• Attend in-person client meetings to troubleshoot reported issues.
• Maintain a knowledge base of troubleshooting records.
• Perform daily system health checks and recommend improvements.
• Conduct monthly client meetings and present on maintenance findings.
• Assist with technical inquiries and project solutions delivery.
• Implement and test solutions based on customer requirements.
• Update project status to the Solution Delivery team regularly.

Skills

Verbal communication skills

Written communication skills

Knowledge in Microsoft technologies

Willingness to work late hours

Interpersonal skills

Education

Bachelor's Degree in Computer Science/Information Technology

Tools

Microsoft Azure

Microsoft 365

Job description

Job Descriptions:

• Work closely with team members to promptly handle and resolve issue
• Attend in-person client meetings. to investigate and troubleshoot reported issues.
• Maintain a comprehensive knowledge base of troubleshooting records
• Perform daily system health check, monitoring and recommend efficiency improvements
• Conduct monthly client meetings and present on preventive maintenance findings
• Assist with technical client inquiries and engage in project solutions delivery
• Implement and test solutions based on customer requirements.
• Update project status to the Solution Delivery team regularly.

JobRequirements:

• Bachelor's Degree in Computer Science/Information Technology or fresh graduates.
• Strong verbal and written communication skills.
• Knowledgeable in Microsoft technologies or relevant skills.
• Microsoft Certification preferred, with experience in Microsoft Azure or Microsoft 365 as a bonus
• Willingness to work late hours to meet customer deadlines.
• Open to feedback and continuous improvement, able to work independently with good interpersonal skills.
• Candidate must be able to work on a rotational shift arrangement if require.
• Self-directed with the ability to drive change in unstructured environments