Solutions Engineer Intern: Client-Focused Tech Troubleshooter

Enfrasys Group; Petaling Jaya; On-site; MYR 13,000 - 20,000; Full time

Job summary

Enfrasys Group in Malaysia invites an Intern Solutions Engineer to join the delivery team, collaborating with engineers and clients to resolve issues and support project delivery.

You will attend client meetings, document troubleshooting steps, perform system health checks, and help implement solutions based on customer requirements. This internship offers hands-on exposure to Microsoft technologies, Azure and Microsoft 365, plus learning in a fast-paced environment.

Qualifications

• Bachelor's Degree in Computer Science/Information Technology or fresh graduates.
• Strong verbal and written communication skills.
• Knowledgeable in Microsoft technologies or relevant skills.
• Microsoft Certification preferred, with experience in Microsoft Azure or Microsoft 365 as a bonus.
• Willingness to work late hours to meet customer deadlines.
• Open to feedback and continuous improvement, able to work independently with good interpersonal skills.
• Candidate must be able to work on a rotational shift arrangement if require.
• Self-directed with the ability to drive change in unstructured environments

Responsibilities

• Work closely with team members to promptly handle and resolve issue.
• Attend in-person client meetings to investigate and troubleshoot reported issues.
• Maintain a comprehensive knowledge base of troubleshooting records.
• Perform daily system health check, monitoring and recommend efficiency improvements.
• Conduct monthly client meetings and present on preventive maintenance findings.
• Assist with technical client inquiries and engage in project solutions delivery.
• Implement and test solutions based on customer requirements.
• Update project status to the Solution Delivery team regularly.

Skills

Verbal and written communication

Microsoft technologies

Microsoft Certification

Education

Bachelor's Degree in Computer Science/Information Technology

Tools

Microsoft Azure

Microsoft 365

Job description

Enfrasys Group in Malaysia invites an Intern Solutions Engineer to join the delivery team, collaborating with engineers and clients to resolve issues and support project delivery.

You will attend client meetings, document troubleshooting steps, perform system health checks, and help implement solutions based on customer requirements. This internship offers hands-on exposure to Microsoft technologies, Azure and Microsoft 365, plus learning in a fast-paced environment.