Solution Support Coordinator

SummitNext Technologies Sdn Bhd; Petaling Jaya; On-site; MYR 35,712 - 39,060; Full time

Benefits offered by this job

EPF

Socso

Annual Leave

Birthday Leave

Parental Leave

Opportunities for promotion

Professional development

Job summary

A BPO and Technology Solutions provider is seeking a Solution Support Coordinator in Petaling Jaya to support their Australian sales team. Responsibilities include preparing quotes, maintaining CRM records, and communicating with customers. The ideal candidate must have at least 3 years of experience in sales operations or a similar role, possess strong English communication skills, and have a keen attention to detail. This full-time position offers a salary of RM3200-RM3500 with benefits including EPF and annual leave.

Qualifications

• 3+ years of experience in sales operations, sales support, or similar roles.
• Strong understanding of quoting workflows and renewals cycles.
• Excellent written and verbal communication skills.

Responsibilities

• Prepare accurate quotes for products and services.
• Maintain accurate CRM records and generate sales reports.
• Support sales team with meeting preparation and documentation.
• Communicate with customers regarding quotes and order status.

Skills

Sales operations

Order management

CRM processes

Excellent English communication

Attention to detail

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we expand our operations, we are looking for a talented Solution Support Coordinatorto join our team and support our Australian sales team with operational and sales processes.

Position

Solution Support Coordinator (Petaling Jaya)

Job Description

• Prepare accurate quotes for products, services, licensing, and managed service offerings.
• Send quotes to customers, track outstanding proposals, and conduct follow-ups as required.
• Take ownership of the renewals process from identification through completion, including preparation of renewal quotes and client notifications.
• Maintain accurate CRM records and generate structured sales reports for leadership visibility.
• Coordinate with distributors and vendors for pricing, availability, deal registrations, and renewals.
• Support the sales team with meeting preparation, internal coordination, and documentation.
• Communicate with customers regarding quotes, renewals, order status, and required documentation.
• Identify operational bottlenecks and suggest improvements to streamline sales execution.

Job Requirements

• 3+ years of experience in sales operations, sales support, order management, or similar roles within IT, SaaS, MSP, or technology distribution.
• Strong understanding of quoting workflows, renewals cycles, and CRM processes.
• Excellent written and verbal English communication skills.
• High attention to detail in pricing, documentation, and commercial information.
• Ability to work autonomously, prioritise effectively, and support multiple sales team members.
• Experience interacting with distributors and vendors is a plus.
• Exposure to Australian or similar Western business environments is desirable.

Job Type

• Full-time, work in office, 5 days a week

Salary

• Basic RM3200 – RM3500

Benefits

• EPF, Socso
• Annual Leave, Birthday Leave, Parental Leave
• Opportunities for promotion
• Professional development

Expected Start Date

• Immediately

Know more about us at

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.com/