Solution Support Coordinator

Summitnext; Petaling Jaya; On-site; MYR 35,712 - 39,060; Full time

Benefits offered by this job

EPF

Socso

Annual Leave

Birthday Leave

Parental Leave

Opportunities for promotion

Professional development

Job summary

A technology solutions provider in Petaling Jaya seeks a Solution Support Coordinator to join their Australian sales team. The role involves preparing quotes, tracking proposals, maintaining CRM records, and coordinating with vendors. Candidates should have 3+ years experience in sales operations and excellent communication skills. The position is full-time, with a salary range of RM3200 to RM3500. Benefits include leaves and opportunities for promotion.

Qualifications

• 3+ years of experience in sales operations, sales support, order management, or similar roles.
• Strong understanding of quoting workflows and CRM processes.
• Ability to prioritize effectively and support multiple team members.

Responsibilities

• Prepare accurate quotes for products and services.
• Maintain accurate CRM records and generate sales reports.
• Support the sales team with meeting preparation and documentation.

Skills

Sales operations expertise

Order management

Excellent written and verbal English communication

Attention to detail

Ability to work autonomously

Experience with distributors and vendors

Understanding of quoting workflows

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we expand our operations, we are looking for a talented Solution Support Coordinatorto join our team and support our Australian sales team with operational and sales processes.

Position

Solution Support Coordinator (Petaling Jaya)

Job Description

• Prepare accurate quotes for products, services, licensing, and managed service offerings.
• Send quotes to customers, track outstanding proposals, and conduct follow-ups as required.
• Take ownership of the renewals process from identification through completion, including preparation of renewal quotes and client notifications.
• Maintain accurate CRM records and generate structured sales reports for leadership visibility.
• Coordinate with distributors and vendors for pricing, availability, deal registrations, and renewals.
• Support the sales team with meeting preparation, internal coordination, and documentation.
• Communicate with customers regarding quotes, renewals, order status, and required documentation.
• Identify operational bottlenecks and suggest improvements to streamline sales execution.

Job Requirements

• 3+ years of experience in sales operations, sales support, order management, or similar roles within IT, SaaS, MSP, or technology distribution.
• Strong understanding of quoting workflows, renewals cycles, and CRM processes.
• Excellent written and verbal English communication skills.
• High attention to detail in pricing, documentation, and commercial information.
• Ability to work autonomously, prioritise effectively, and support multiple sales team members.
• Experience interacting with distributors and vendors is a plus.
• Exposure to Australian or similar Western business environments is desirable.

Job Type

• Full-time, work in office, 5 days a week

Salary

• Basic RM3200 – RM3500

Benefits

• EPF, Socso
• Annual Leave, Birthday Leave, Parental Leave
• Opportunities for promotion
• Professional development

Expected Start Date

• Immediately

Know more about us at

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.com/