Solution Support Coordinator

SummitNext Technologies Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 39,000; Full time

Benefits offered by this job

EPF

Socso

Job summary

SummitNext Technologies Sdn. Bhd. is seeking a Solution Support Coordinator to assist the Australian sales team with operational and sales processes. The role focuses on quotes, renewals, CRM maintenance, and cross-functional coordination.

Based in Petaling Jaya, the candidate will work full-time in-office, liaising with distributors and vendors to streamline pricing, proposals, and documentation.

Qualifications

• 3+ years of experience in sales operations, sales support, order management, or similar roles within IT, SaaS, MSP, or technology distribution.
• Strong understanding of quoting workflows, renewals cycles, and CRM processes.
• Excellent written and verbal English communication skills.
• High attention to detail in pricing, documentation, and commercial information.
• Ability to work autonomously, prioritise effectively, and support multiple sales team members.
• Experience interacting with distributors and vendors is a plus.
• Exposure to Australian or similar Western business environments is desirable.

Responsibilities

• Prepare accurate quotes for products, services, licensing, and managed service offerings.
• Send quotes to customers, track outstanding proposals, and conduct follow-ups as required.
• Take ownership of the renewals process from identification through completion, including preparation of renewal quotes and client notifications.
• Maintain accurate CRM records and generate structured sales reports for leadership visibility.
• Coordinate with distributors and vendors for pricing, availability, deal registrations, and renewals.
• Support the sales team with meeting preparation, internal coordination, and documentation.
• Communicate with customers regarding quotes, renewals, order status, and required documentation.
• Identify operational bottlenecks and suggest improvements to streamline sales execution.

Skills

CRM processes

Quoting workflows

Attention to detail

English communication

Autonomy

Tools

CRM software

MS Office

Job description

About the job Solution Support Coordinator

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we expand our operations, we are looking for a talented Solution Support Coordinatorto join our team and support our Australian sales team with operational and sales processes.

Position

Solution Support Coordinator (Petaling Jaya)

Job Description

• Prepare accurate quotes for products, services, licensing, and managed service offerings.


• Send quotes to customers, track outstanding proposals, and conduct follow-ups as required.


• Take ownership of the renewals process from identification through completion, including preparation of renewal quotes and client notifications.


• Maintain accurate CRM records and generate structured sales reports for leadership visibility.


• Coordinate with distributors and vendors for pricing, availability, deal registrations, and renewals.


• Support the sales team with meeting preparation, internal coordination, and documentation.


• Communicate with customers regarding quotes, renewals, order status, and required documentation.


• Identify operational bottlenecks and suggest improvements to streamline sales execution.

Job Requirements

• 3+ years of experience in sales operations, sales support, order management, or similar roles within IT, SaaS, MSP, or technology distribution.


• Strong understanding of quoting workflows, renewals cycles, and CRM processes.


• Excellent written and verbal English communication skills.


• High attention to detail in pricing, documentation, and commercial information.


• Ability to work autonomously, prioritise effectively, and support multiple sales team members.


• Experience interacting with distributors and vendors is a plus.


• Exposure to Australian or similar Western business environments is desirable.

Job Type

• Full-time, work in office, 5 days a week


• Basic RM3200 – RM3500


• EPF, Socso