Sales Operations Coordinator

SummitNext Technologies Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 39,000; Full time

Job summary

SummitNext Technologies Sdn. Bhd. in Petaling Jaya is hiring a Sales Operations Coordinator to support the Australian sales team with quoting, renewals, and CRM processes.

The role focuses on accurate quotes, tracking proposals, and maintaining clean CRM data to drive leadership visibility. You will coordinate with distributors and vendors on pricing and renewals, assist with meeting prep and internal coordination, and ensure timely communication with customers.

Qualifications

• 3+ years of experience in sales operations, sales support, order management, or similar roles within IT, SaaS, MSP, or technology distribution.

Responsibilities

• Prepare accurate quotes for products, services, licensing, and managed service offerings.
• Send quotes to customers, track outstanding proposals, and conduct follow-ups as required.
• Take ownership of the renewals process from identification through completion, including preparation of renewal quotes and client notifications.
• Maintain accurate CRM records and generate structured sales reports for leadership visibility.
• Coordinate with distributors and vendors for pricing, availability, deal registrations, and renewals.
• Support the sales team with meeting preparation, internal coordination, and documentation.
• Communicate with customers regarding quotes, renewals, order status, and required documentation.
• Identify operational bottlenecks and suggest improvements to streamline sales execution.

Skills

Sales operations

CRM processes

Quote workflows

Renewals management

Communication

Tools

CRM software

Job description

About the job Sales Operations Coordinator

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we expand our operations, we are looking for a talented Sales Operations Coordinator to join our team and support our Australian sales team with operational and sales processes.

Position

Sales Operations Coordinator (Petaling Jaya)

Job Description

Prepare accurate quotes for products, services, licensing, and managed service offerings.

Send quotes to customers, track outstanding proposals, and conduct follow-ups as required.

Take ownership of the renewals process from identification through completion, including preparation of renewal quotes and client notifications.

Maintain accurate CRM records and generate structured sales reports for leadership visibility.

Coordinate with distributors and vendors for pricing, availability, deal registrations, and renewals.

Support the sales team with meeting preparation, internal coordination, and documentation.

Communicate with customers regarding quotes, renewals, order status, and required documentation.

Identify operational bottlenecks and suggest improvements to streamline sales execution.

Job Requirements

3+ years of experience in sales operations, sales support, order management, or similar roles within IT, SaaS, MSP, or technology distribution.

Strong understanding of quoting workflows, renewals cycles, and CRM processes.

Excellent written and verbal English communication skills.

High attention to detail in pricing, documentation, and commercial information.

Ability to work autonomously, prioritise effectively, and support multiple sales team members.

Experience interacting with distributors and vendors is a plus.

Exposure to Australian or similar Western business environments is desirable.

Job Type

Full-time, work in office, 5 days a week

Basic RM3200 – RM3500

EPF, Socso