Solution Architect

Ascentis Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Career development opportunities

Flexible work culture

Job summary

Ascentis Sdn Bhd is seeking an experienced Solution Architect to design end-to-end solutions across CRM, loyalty, automation, analytics, and customer engagement. You will translate business requirements into scalable technical solutions and advise clients on solution design.

The role involves applying AI technologies such as LLMs, RAG, workflow automation, and AI agents to solve real-world business challenges. Flexible work culture is offered.

Qualifications

• At least 5 years of IT experience as a Solutions Architect in CRM space.
• Knowledge of Enterprise Application Integration and Architecture patterns.
• Strong experience in .NET technology stacks for enterprise web app development with DB modelling.
• Extensive CRM or other business management software experience.
• Experience in SaaS environments; familiarity with SQL, HTML, ASP, .NET.
• Basic understanding of relational database concepts.

Responsibilities

• Architect solutions by mapping common customer business problems to end-to-end reusable applications.
• Provide consultation during pre-sales meetings with clients.
• Define technical, operational and user requirements.
• Liaise between customers, IT staff and partners to ensure timely resolution of issues.
• Design conceptual architecture and technical solutions.
• Ensure project quality via KPI identification and testing plans.
• Collaborate with cross-functional tech and design teams to ensure delivery.

Skills

Solution architecture

CRM expertise

.NET stack

Database modelling

Tools

Microsoft SQL

HTML

ASP.NET

.NET Framework

Job description

Ascentis is looking for an experienced Solution Architect to design end-to-end solutions across CRM, loyalty, automation, analytics, and customer engagement.

You will translate business requirements into scalable technical solutions, advise clients on solution design, and collaborate with cross-functional teams to drive successful delivery.

The role also involves applying AI technologies such as LLMs, RAG, workflow automation, and AI agents to solve real-world business challenges.

What you will be doing

• Ability to architect solutions by mapping common customer business problems to reusable end-to-end business application solutions
• Provide consultation and advice to clients during pre-sales meetings
• Direct efforts to defining technical, operational, and user requirements
• Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
• Design conceptual architecture and technical solutions
• Ensure project quality meets standards through KPI identification and testing plan
• Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery

What we are looking for

• At least 5 years of working experience in IT as Solutions Architect in CRM space
• Knowledge and experience of Enterprise Application Integration and Architecture patterns
• Strong experience in .NET technology stacks for enterprise web application development coupled with a strong experience in Database Modelling Design and Implementation.
• Extensive experience with CRM or another business management software
• Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, etc.
• Basic understanding of relational database concepts desired

What we offer

• competitive salary
• health benefits
• career development opportunities
• flexible work culture

About us

Ascentis is the leader in powering CRM and Loyalty programs for leading brands in Singapore and the region. Our solutions cover CRM, Omni-channel Loyalty, eCommerce, Business Intelligence, Mobile Engagement, and Digital Marketing Services.

We are a young spirited company with a culture of innovation. Our teams are agile, passionate, and driven by experience. We believe in our people, and our clients believe in us.

Our company currently has established offices in Singapore and Malaysia. We are actively serving international customers from Singapore, Malaysia, China, India, Bangladesh, Philippines, Indonesia, Australia, Hong Kong, Thailand etc.

We are voted by senior industry marketers as one of Singapore’s award-winning Loyalty Marketing Agency and we are proud to be leading the customer engagement innovation in the retail, food & beverage, entertainment, and hospitality industries.