Software Support Engineer (Post Sales)

GLORY; Malaysia; On-site; MYR 44,640 - 78,120; Full time

Job summary

GLORY is seeking a Software Support Engineer in Malaysia to manage post-implementation software support and training for customers. You will be the Subject Matter Expert, addressing software queries and arranging demonstrations.

With a diploma or degree in IT, you should have at least 3 years of relevant experience and strong troubleshooting skills to ensure customer satisfaction and operational enhancements.

Qualifications

• At least 3 years of relevant experience.

Responsibilities

• Be the Subject Matter Expert for support queries.
• Involve in software demo and discussion with customers.
• Know settings and configuration for customers’ requirements.
• Key person in charge of post implementation support.
• Work with product teams on software matters.
• Perform field installation and training.
• Troubleshoot field problems related to software.
• Create/update support documentation.
• Modify software scripts to meet needs.

Skills

Networking knowledge for TCP/IP

Software programming or scripting

SQL Server and SQL queries

Web server environment knowledge

Web Security knowledge

Excellent communication skills

Creative and flexible thinker

Good Troubleshooting skills

Good Interpersonal Relationship

Education

Diploma or Degree in computing or related IT certification

Job description

Software Support Engineer (Post Sales)

Department: Software - Software Support

Employment Type: Festanstellung - Vollzeit

Location: Malaysia/Kuala Lumpur

Reporting To: Software Manager

Compensation: RM 4'000 - RM 7'000 / Monat

Description

ROLE PURPOSE This role is part of the software team and primarily involves managing, providing support, and offering advice for post implementation issues. It also handles the rollout of the new implementation and user training to the customers.

Key Responsibilities

• Be the Subject Matter Expert for Glory software enquiries and support queries from other departments or customers.
• Involve in software demo and discussion with customers for software deployment arrangements.
• Know the settings and configuration required for different customers’ requirements.
• Key person in charge of the post implementation support.
• Responsible to work with product teams for any software product related matters.
• Perform field installation and training.
• Attend / analyse and troubleshoot field problems that are related to software.
• Create / update documents such as software configuration, test data, support knowledge base.
• Modify software script / tools to meet customers’ need or enhance internal operations.

Required Education and Qualifications

• At least 3 years of relevant experience
• Diploma or Degree in computing or related IT certification

Required Skills and Competencies

• At least 3 years of relevant experience.
• Diploma or Degree in computing or related IT certification.
• Networking knowledge or experiences for TCP/IP network setup.
• Software programming or scripting background.
• SQL Server and SQL queries.
• Web server environment knowledge including Apache, HTTP, XML, and Web Service.
• Web Security knowledge including SSL, HTTPS.
• Excellent communication skills.
• Creative and flexible thinker.
• Good Troubleshooting skills (System troubleshooting, Hardware, and software).
• Good Interpersonal Relationship.