Social Media Coordinator

Ivy Lense; Rawang; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Annual Bonus

Training Provided

Allowance Provided

Performance Bonus

Job summary

Ivy Lense in Malaysia is seeking a proactive Social Media Content & Community Executive to build and amplify our brand across platforms. You will write posts, create visuals, schedule content, and engage with followers to nurture loyalty.

You will monitor metrics, prepare simple reports, support campaigns, and coordinate with marketing and design teams to deliver on-brand promotions. Candidates should be bilingual in English and Bahasa Malaysia and comfortable working under pressure.

Qualifications

• At least 1 year of working experience in the related field.
• Able to speak in English and Bahasa Malaysia.
• Knowledgeable about Social Media platforms and tools and possess a clear understanding on how Social Media value adds to a business/brand
• Have the entrepreneurial in your approach and savvy value-added thinker
• Industry knowledge: Web 2.0 and social media related platforms, technologies, applications, development and challenges
• Ability to work independently and under pressure with high degree of confidentiality
• Strong understanding of current online marketing concepts, strategies and best practises
• Energetic, digital savvy and in tune with a wide variety of social media activities and opportunities (ie: Facebook, Instagram, Google, Youtube, Tiktok, etc)

Responsibilities

• Write and design posts: Create engaging and relevant content, including captions, graphics, and videos, aligned with the brand's voice and objectives.
• Schedule posts: Use social media management tools to schedule posts at optimal times for audience engagement.
• Assist in brainstorming: Help the team come up with new content ideas, based on trends, events, or company initiatives.
• Engage with followers: Respond to comments, direct messages, and mentions in a timely and friendly manner to build brand loyalty.
• Monitor conversations: Keep an eye on user-generated content, mentions, and hashtags relevant to the brand or industry.
• Support customer service: Address basic customer inquiries or concerns via social media channels, escalating more complex issues to senior team members.
• Track social media metrics: Measure the success of posts using platform insights or external tools to track metrics like engagement, reach, and impressions.
• Prepare basic reports: Assist in creating weekly or monthly reports summarizing social media performance and suggesting improvements.
• Monitor trends: Stay updated on social media trends, industry news, and competitors' activities.
• Assist in campaign execution: Help with the planning, launching, and monitoring of paid or organic campaigns (e.g., giveaways, promotions, influencer collaborations).
• Content updates: Ensure all content aligns with the campaign strategy and adjust as needed based on performance.
• Coordinate with other teams: Work with marketing, design, or PR teams to support broader marketing efforts.
• Maintain social media calendar: Ensure all posts are scheduled in a timely manner and aligned with the content calendar.
• Research: Assist with finding potential influencers, trending hashtags, or content ideas that align with the brand.

Skills

1 year experience

Bilingual English & Bahasa Malaysia

Social media platforms knowledge

Entrepreneurial mindset

Web 2.0/social media knowledge

Independent & confidential

Online marketing concepts

Digital savviness across platforms

Job description

Requirement

• At least 1 year(s) of working experience in the related field is required for this position

• Able to speak in English and Bahasa Malaysia

• Knowledgeable about Social Media platforms and tools and possess a clear understanding on how Social Media value adds to a business/brand

• Have the entrepreneurial in your approach and savvy value-added thinker

• Industry knowledge: Web 2.0 and social media related platforms, technologies, applications, development and challenges

• Ability to work independently and under pressure with high degree of confidentiality

• Strong understanding of current online marketing concepts, strategies and best practises

• Energetic, digital savvy and in tune with a wide variety of social media activities and opportunities (ie: Facebook, Instagram, Google, Youtube, Tiktok, etc)

Responsibility

Content Creation and Scheduling

• Write and design posts: Create engaging and relevant content, including captions, graphics, and videos, aligned with the brand's voice and objectives.

• Schedule posts: Use social media management tools to schedule posts at optimal times for audience engagement.

• Assist in brainstorming: Help the team come up with new content ideas, based on trends, events, or company initiatives.

Community Management

• Engage with followers: Respond to comments, direct messages, and mentions in a timely and friendly manner to build brand loyalty.

• Monitor conversations: Keep an eye on user-generated content, mentions, and hashtags relevant to the brand or industry.

• Support customer service: Address basic customer inquiries or concerns via social media channels, escalating more complex issues to senior team members.

Social Media Monitoring and Reporting

• Track social media metrics: Measure the success of posts using platform insights or external tools to track metrics like engagement, reach, and impressions.

• Prepare basic reports: Assist in creating weekly or monthly reports summarizing social media performance and suggesting improvements.

• Monitor trends: Stay updated on social media trends, industry news, and competitors' activities.

Campaign Support

• Assist in campaign execution: Help with the planning, launching, and monitoring of paid or organic campaigns (e.g., giveaways, promotions, influencer collaborations).

• Content updates: Ensure all content aligns with the campaign strategy and adjust as needed based on performance.

• Coordinate with other teams: Work with marketing, design, or PR teams to support broader marketing efforts.

Administrative Support

• Maintain social media calendar: Ensure all posts are scheduled in a timely manner and aligned with the content calendar.

• Research: Assist with finding potential influencers, trending hashtags, or content ideas that align with the brand.

Benefits

• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus