Social Media Assistant

Ivy Lense; Rawang; On-site; MYR 24,000 - 40,000; Full time

Benefits offered by this job

Annual Bonus

Training Provided

Allowance Provided

Performance Bonus

Job summary

Jora Malaysia is seeking a social media assistant to create engaging posts, schedule content, and monitor social channels. The role includes community management, basic reporting, and collaboration with marketing and design teams.

Candidates should have at least 1 year of experience, excellent English and Bahasa Malaysia, and a solid grasp of digital marketing concepts. This is a full-time on-site position in Malaysia.

Qualifications

• At least 1 year of working experience in the related field is required for this position.
• Able to speak in English and Bahasa Malaysia.
• Knowledgeable about social media platforms and tools and understand how social media adds value to a business/brand.
• Entrepreneurial in approach and a savvy value-added thinker.
• Industry knowledge of Web 2.0 and social media platforms, technologies and challenges.
• Ability to work independently and under pressure with confidentiality.
• Strong understanding of online marketing concepts and strategies.
• Energetic and digitally savvy with a broad range of social media activities.

Responsibilities

• Write and design posts, including captions, graphics, and videos aligned with the brand.
• Schedule posts using social media tools for optimal times.
• Assist in brainstorming based on trends and company initiatives.
• Engage with followers, respond to comments and DMs to build loyalty.
• Monitor conversations and track relevant mentions and hashtags.
• Support customer service via social channels and escalate complex issues.
• Track metrics and prepare basic reports on engagement, reach and impressions.
• Stay updated on trends, industry news and competitors’ activities.
• Assist in campaign planning, launch and monitoring of paid or organic campaigns.
• Coordinate with marketing, design and PR teams to support broader efforts.
• Maintain social media calendar and assist with influencer research and content ideas.

Skills

1+ year experience

Bilingual English/Malay

Social media platforms

Entrepreneurial mindset

Web 2.0 knowledge

Independent under pressure

Digital marketing concepts

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At least 1 year(s) of working experience in the related field is required for this position

Able to speak in English and Bahasa Malaysia

Knowledgeable about Social Media platforms and tools and possess a clear understanding on how Social Media value adds to a business/brand

Have the entrepreneurial in your approach and savvy value-added thinker

Industry knowledge: Web 2.0 and social media related platforms, technologies, applications, development and challenges

Ability to work independently and under pressure with high degree of confidentiality

Strong understanding of current online marketing concepts, strategies and best practises

Energetic, digital savvy and in tune with a wide variety of social media activities and opportunities (ie: Facebook, Instagram, Google, Youtube, Tiktok, etc)

Requirement

• At least 1 year(s) of working experience in the related field is required for this position
• Able to speak in English and Bahasa Malaysia
• Knowledgeable about Social Media platforms and tools and possess a clear understanding on how Social Media value adds to a business/brand
• Have the entrepreneurial in your approach and savvy value-added thinker
• Industry knowledge: Web 2.0 and social media related platforms, technologies, applications, development and challenges
• Ability to work independently and under pressure with high degree of confidentiality
• Strong understanding of current online marketing concepts, strategies and best practises
• Energetic, digital savvy and in tune with a wide variety of social media activities and opportunities (ie: Facebook, Instagram, Google, Youtube, Tiktok, etc)

Responsibility

Content Creation and Scheduling

• Write and design posts: Create engaging and relevant content, including captions, graphics, and videos, aligned with the brand's voice and objectives.
• Schedule posts: Use social media management tools to schedule posts at optimal times for audience engagement.
• Assist in brainstorming: Help the team come up with new content ideas, based on trends, events, or company initiatives.

Community Management

• Engage with followers: Respond to comments, direct messages, and mentions in a timely and friendly manner to build brand loyalty.
• Monitor conversations: Keep an eye on user-generated content, mentions, and hashtags relevant to the brand or industry.
• Support customer service: Address basic customer inquiries or concerns via social media channels, escalating more complex issues to senior team members.

Social Media Monitoring and Reporting

• Track social media metrics: Measure the success of posts using platform insights or external tools to track metrics like engagement, reach, and impressions.
• Prepare basic reports: Assist in creating weekly or monthly reports summarizing social media performance and suggesting improvements.
• Monitor trends: Stay updated on social media trends, industry news, and competitors' activities.

Campaign Support

• Assist in campaign execution: Help with the planning, launching, and monitoring of paid or organic campaigns (e.g., giveaways, promotions, influencer collaborations).
• Content updates: Ensure all content aligns with the campaign strategy and adjust as needed based on performance.
• Coordinate with other teams: Work with marketing, design, or PR teams to support broader marketing efforts.

Administrative Support

• Maintain social media calendar: Ensure all posts are scheduled in a timely manner and aligned with the content calendar.
• Research: Assist with finding potential influencers, trending hashtags, or content ideas that align with the brand.

Benefits

• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus