SME Relationship Manager

CIMB; Labuan; On-site; MYR 60,000 - 110,000; Full time

Job summary

CIMB Group in Labuan, Malaysia, is seeking a proactive SME Relationship Manager for a full-time, on-site role. You will manage a portfolio of SME clients, assess their needs, and present tailored banking proposals.

You will coordinate with product, credit, and operations teams to deliver integrated solutions while monitoring performance and ensuring regulatory compliance. Responsibilities include identifying new business opportunities, networking, and contributing to branch and regional sales

Qualifications

• Bachelor’s degree in Finance, Business, Economics, or related field is required.
• Experience in SME banking and corporate relationship management is preferred.
• Strong credit assessment and financial analysis capabilities to support advisory and lending decisions.
• Excellent communication, negotiation, and client presentation skills are essential.

Responsibilities

• Manage a portfolio of SME clients and drive relationship growth.
• Prepare and present banking proposals tailored to client needs.
• Coordinate credit applications with product, credit, and operations teams.
• Monitor portfolio performance and ensure quality and compliance.
• Identify new business opportunities and contribute to branch and regional sales targets.

Skills

Relationship management

Client engagement

Portfolio management

Customer service

SME banking

Credit assessment

Financial analysis

Communication

Negotiation

Sales & business development

Prospecting

Pipeline management

Cross-functional collaboration

Time management

Education

Bachelor’s degree in Finance, Business, Economics, or related field

Job description

Company Description

CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks, and among the world’s largest Islamic banks. Headquartered in Kuala Lumpur, Malaysia, CIMB offers a comprehensive range of consumer, commercial, wholesale, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, CIMB employs over 36,000 team members across 16 locations in ASEAN, Asia, and beyond, providing diverse career opportunities and regional exposure. CIMB Bank and CIMB Islamic Bank are members of PIDM, reflecting a strong commitment to financial stability and customer protection. Individuals joining CIMB can expect a dynamic, performance-driven environment with a focus on professional growth and innovation.

Role Description

The SME Relationship Manager is a full-time, on-site role based in Labuan, Malaysia. This role is responsible for managing and growing a portfolio of Small and Medium Enterprise (SME) clients through proactive relationship building, advisory support, and tailored financial solutions. Day-to-day activities include assessing client needs, preparing and presenting banking proposals, coordinating credit applications, and monitoring account performance to ensure portfolio quality. The SME Relationship Manager collaborates closely with product, credit, and operations teams to deliver integrated solutions, resolve client issues promptly, and ensure compliance with internal policies and regulatory requirements. The role also involves identifying new business opportunities, engaging in networking activities, and contributing to branch and regional sales targets.

Qualifications

• Strong relationship management skills, including client engagement, portfolio management, and customer service capabilities.
• Good understanding of SME banking products, credit assessment, and basic financial analysis to support client advisory and lending decisions.
• Effective communication and negotiation skills, with the ability to present proposals clearly and build trust with diverse stakeholders.
• Sales and business development mindset, including prospecting, opportunity identification, and pipeline management.
• Ability to work collaboratively with cross-functional teams, while managing time, priorities, and multiple client accounts.
• Bachelor’s degree in Finance, Business, Economics, or a related field; relevant professional certifications are an advantage.
• Prior experience in commercial or SME banking, corporate sales, or financial services relationship management is preferred.
• Familiarity with regulatory requirements and risk management practices within the banking sector.