Silvus International Field Service Representative- Malaysia

Motorola Solutions; Malaysia; Remote; MYR 223,000 - 383,000; Full time

Job summary

Motorola Solutions, via Silvus, seeks an International Field Service Representative to be a senior technical advisor for wireless systems, delivering pre-sales and post-sales support and tailoring multi-antenna MIMO radio solutions to customer needs.

You will conduct on-site and remote diagnostics, lead product demonstrations, train end users, and provide field-driven input to product design, with up to 75% travel and base in Singapore.

Qualifications

• Secondary education completed; technical degree preferred.
• 1–3 years in supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment.
• Strong knowledge of TCP/IP, network architecture, and RF systems.
• Ability to work independently with minimal supervision and manage multiple engagements.
• Excellent written and verbal communication; English reading/writing required.
• Must be based in Singapore.

Responsibilities

• Act as a technical subject matter expert for wireless systems; assess needs and deliver customized solutions.
• Design and deliver technical demonstrations and system evolutions; modify configurations.
• Collaborate with Engineering and Product Management for field input into product design and troubleshooting.
• Independently conduct on-site and remote technical support, including field diagnostics and configuration.
• Lead product demonstrations, evaluations, and user trials; identify integration opportunities.
• Document field observations and prepare recommendations influencing roadmaps and processes.
• Travel up to 75% and work on-site at the customer location.

Skills

Communication skills

TCP/IP knowledge

Independent work

Organizational skills

English proficiency

Education

Secondary education completed

Technical degree preferred

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Silvus is seeking an International Field Service Representative (IFSR) to serve as a senior-level technical advisor to customers and internal stakeholders. This position plays a strategic role in providing pre-sales and post-sales support, influencing product direction, and delivering advanced technical solutions. The IFSR role exercises independent judgment and discretion in adapting our multi-antenna MIMO radio and mesh networking systems to meet complex customer requirements, as well as in the diagnosis and resolution of complex field issues. They operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision. The IFSR represents Silvus professionally in the field, embodying the company's technical leadership and commitment to customer success across all market sectors. This position reports to the Director of Sales Engineering and operates autonomously in the field, collaborating closely with Engineering, Sales, and Product Management. While this position is 100% remote, candidates must be based in Singapore to be eligible.

Job Description

• Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
• Design and deliver technical demonstrations and system evolutions, modifying configurations to address specific operational challenges.
• Collaborate with Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies.
• Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization.
• Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trust technical advisor and proactively identifying integration opportunities and performance improvements.
• Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations.
• Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision.
• Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements.
• Utilize advanced problem-solving skills to identify, analyze, and resolve field failures and performance issues.
• Lead customer engagement and influence technical decision-making through deep product expertise and communication of competitive advantages.
• Document field observations and prepare recommendations that influence product roadmaps and internal support processes.
• Contribute to the development of our internal best practices and process improvements for customer support and deployment success.
• Perform other related duties of which the above are representative.
• Travel up to 75% of the time and work on-site at the customer's location.-

Basic Requirements

• Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required. A degree in a technical field is preferred.
• Minimum 1-3 years' experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role. Years of experience determine FSR level placement.
• Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems.
• Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.
• Exceptional written and verbal communication skills.
• Basic proficiency in English (reading and writing) is required.
• Excellent organizational skills and attention to detail.
• Must be based in Singapore.
• Willingness to travel to potential conflict areas in support of radios.
• All employment is contingent upon the successful clearance of a background check.

REQUIRED QUALIFICATIONS

• Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required. A degree in a technical field is preferred.
• Minimum 1-3 years' experience supporting communications, radios, or data networks in a DoD, Military, or Law E