Showroom Floor Manager & Training Lead

Elitetrax Marketing Sdn Bhd (Harvey Norman); Kuala Lumpur; On-site; MYR 27,000 - 42,000; Full time

Benefits offered by this job

EPF/SOCSO

Leaves (Annual / Married / Maternity &

Group Insurance & Medical

Career Path

Job summary

Harvey Norman Malaysia is seeking a showroom supervisor to maintain store appearance, assist customers with product briefings and demos, and manage stock and reporting. The role involves training staff, preparing sales reports, and supporting the department to hit sales targets.

The position focuses on delivering high-quality customer service, supervising sales personnel and merchandise, and resolving customer questions promptly in a busy retail environment.

Qualifications

• Maintain showroom appearance and upkeep to ensure a clean showroom before opening.
• Provide professional attendance to customers with product briefings and demonstrations to maximize customer satisfaction and sales.
• Monitor stock movements and keep detailed records of incoming and outgoing stock.

Responsibilities

• Train new hires and update staff when new products or procedures are introduced.
• Prepare daily/weekly/monthly sales reports for the manager.
• Assist Head of Department to manage the department from backroom to sales floor to meet sales budgets.
• Oversee and supervise sales personnel, merchandise, and showroom areas to achieve targets.
• Resolve customer issues promptly and maintain high standards of service.

Skills

Customer service

Sales

Training staff

Stock control

Product demonstrations

Job description

Harvey Norman Malaysia is seeking a showroom supervisor to maintain store appearance, assist customers with product briefings and demos, and manage stock and reporting. The role involves training staff, preparing sales reports, and supporting the department to hit sales targets.

The position focuses on delivering high-quality customer service, supervising sales personnel and merchandise, and resolving customer questions promptly in a busy retail environment.