Retail Store Leader – Team Development & Operations

Elitetrax Marketing Sdn Bhd (Harvey Norman); Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Marriage/Maternity & Paternity leave

Group insurance & medical

Job summary

Harvey Norman Malaysia is seeking a store leadership professional to oversee day-to-day operations, inventory, merchandising and customer service across nationwide stores. You will recruit and develop staff, maintain high retail standards, and drive promotions and promotions execution to achieve sales budgets.

The role emphasizes strong leadership, excellent communication, and hands-on management of store teams ensuring a superior customer experience in a busy retail environment.

Qualifications

• Experience in managing a retail team and store operations.
• Ability to recruit, develop and retain staff.
• Strong inventory management and loss prevention awareness.
• Excellent customer service and complaint handling.
• Proven merchandising and promotional planning skills.

Responsibilities

• Oversee day-to-day store operations and processes.
• Apply commercial skills to meet sales and cost budgets.
• Recruit, develop and retain store staff.
• Maintain high retail standards in operations and visuals.
• Motivate staff and manage duties and rosters.
• Handle enquiries, complaints and customer service.
• Organise promotions and manage supplier deliveries.

Skills

Retail management

Staff recruitment

Inventory management

Customer service

Merchandising

Promotions planning

Job description

Harvey Norman Malaysia is seeking a store leadership professional to oversee day-to-day operations, inventory, merchandising and customer service across nationwide stores. You will recruit and develop staff, maintain high retail standards, and drive promotions and promotions execution to achieve sales budgets.

The role emphasizes strong leadership, excellent communication, and hands-on management of store teams ensuring a superior customer experience in a busy retail environment.