Section Head

Harvey Norman MY; Malaysia; On-site; MYR 33,480 - 55,800; Full time

Job summary

A leading retail company in Malaysia is seeking a Sales Supervisor to oversee a team of sales consultants. Responsibilities include maintaining showroom standards, training staff, and ensuring excellent customer service. The ideal candidate should have experience in sales supervision, strong communication skills, and the ability to manage stock effectively. This role requires a commitment to achieving sales targets and resolving customer issues promptly. Interested candidates should apply by emailing their resumes.

Qualifications

• Experience in supervising sales teams and achieving targets.
• Strong communication skills and customer service focus.
• Ability to train staff and manage inventory effectively.

Responsibilities

• Supervise the team of sales consultants and ensure target achievements.
• Ensure the showroom is clean and well-presented.
• Monitor stock movements and keep accurate records.
• Train new hires and update staff on new products and procedures.
• Prepare sales reports for management.

Skills

Team supervision

Customer service

Sales reporting

Product knowledge

Job description

Responsible for effective supervision of a team of sales consultant in the achievement of the targets set.

Locations:

• Nationwide

Key Responsibilities:

• Maintain Showroom Appearance and upkeep for making sure that the showroom is clean and free from debris before the showroom opens.
• Ensure professional attendance to all customers coming to the showroom including proper product briefings and demonstration to ensure customer satisfaction and a high success rate in sales.
• Monitor incoming and outgoing stock at the showroom and keep detailed records on all stock movements.
• Prepare Showroom Materials and Merchandise; responsible for making sure that every piece of merchandise is correct.
• Make sure that product demos are working and are available for customers use.
• In charge of training all new hires as well as training the entire staff when new products or procedures come out.
• Need to prepare daily, weekly and monthly sales report for their manager.
• Assist Head of Department to run the department with accountability from backroom to sales area management.
• Responsible for overseeing, supervising and managing the respective sections (sales personnel, merchandise, sales floor area) to achieve sales budget.
• Managing and understanding customer requirements and queries by providing high level customer service assistance.
• Maintain the high standards of customer service within the store and assist with all relevant store operations.
• To ensure any problem highlighted by the customers are resolved effectively and promptly.

Inspired to take on this challenge? Email your detailed resume stating your qualifications, working experience, current and expected salaries to:[e-mail]