Shopify Specialist (Web, Klaviyo & Loyalty)

Commerceplus; Kuala Lumpur; Vor Ort; MYR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Professional development opportunities

Collaborative environment

Zusammenfassung

Commerceplus in Kuala Lumpur seeks an experienced e-commerce operations expert. The candidate will manage Shopify and EasyStore platforms, drive sales through marketing automation using Klaviyo, and oversee client onboarding and platform migrations. Strong knowledge in e-commerce fundamentals, excellent communication skills, and hands-on experience with both platforms is essential. A collaborative environment offers opportunities for professional development and exposure to diverse brands.

Qualifikationen

• 2-4 years experience managing stores on Shopify or EasyStore.
• Proven experience in Klaviyo with email flows.
• Strong understanding of e-commerce metrics.

Aufgaben

• Manage day-to-day operations of online stores.
• Lead client migrations between platforms.
• Build and optimize email flows using Klaviyo.

Kenntnisse

Shopify management

EasyStore management

Klaviyo expertise

Basic HTML/CSS

Data-driven decision making

Strong communication skills

Tools

Shopify

EasyStore

Klaviyo

Google Analytics

Jobbeschreibung

The Role

We're building our e-commerce operations capability from the ground up and need someone who can hit the ground running. You'll be the go-to expert managing multiple online stores acrossShopify and/or EasyStore platforms, setting up sophisticated marketing automation in Klaviyo, and driving continuous improvements that actually move the needle on sales and conversions.

This isn't a "manage product listings" role. We need someone who understands the full e-commerce stack, can troubleshoot technical issues, migrate platforms without drama, and work seamlessly with our digital media team to turn campaigns into revenue.

What You'll Actually Be Doing

E-commerce Platform Management & Optimization

• Manage day-to-day operations of Abaro site and multiple client stores onShopify and/or EasyStore
• Implement theme customizations, app integrations, and workflow improvements (no-code/low-code preferred, but comfortable with basic HTML/CSS)
• Conduct regular site audits for performance, UX, and conversion optimization
• Monitor and improve core e-commerce metrics (CVR, AOV, bounce rate, site speed)
• Troubleshoot technical issues and coordinate with developers when needed

Platform Migrations & Client Onboarding

• Lead client site migrations between platforms (Shopify EasyStore, or from other platforms like WooCommerce, Magento, etc.)
• Create migration playbooks to standardize processes and minimize downtime
• Manage project timelines, client expectations, and post-migration support
• Evaluate which platform (Shopify vs EasyStore) best fits client needs and budgets

Klaviyo & Marketing Automation

• Build and optimize email flows (welcome series, abandoned cart, post-purchase, win-back)
• Create advanced segmentation strategies based on customer behavior and purchase data
• Design, test, and analyze email campaign performance
• Integrate Klaviyo with e-commerce platforms and other marketing tools for seamless data flow

CRM, Loyalty & Retention Programs

• Set up and manage loyalty program platforms (Yotpo, Smile.io, EasyStore loyalty features, or similar)
• Plan and execute WhatsApp marketing campaigns via WABA or third-party tools
• Map customer journeys and identify retention opportunities
• Track and report on LTV, repeat purchase rate, and retention metrics

Cross-Functional Collaboration

• Work closely with our digital media team to align site experience with ad campaigns
• Provide technical guidance to ensure campaign landing pages are optimized
• Share insights from site data to inform media buying decisions
• Create SOPs and train team members on platform management basics

What We're Looking For

Must-Haves:

• 2-4 years hands-on experience managing stores on Shopify OR EasyStore(or both – that's a bonus!)
  • Not just product uploads – we're talking theme customization, app management, optimization, and platform troubleshooting
• Proven Klaviyo expertise– you've built flows, managed segmentation, and can speak to results you've driven
• Strong understanding of e-commerce fundamentals and key metrics (CVR, AOV, CAC, LTV, etc.)
• Basic HTML/CSS knowledge for troubleshooting and minor customizations
• Ability to juggle multiple projects and clients without dropping balls
• Data-driven mindset – you make decisions based on numbers, not gut feel
• Excellent communication skills (you'll be client-facing)
• Self-starter who can work independently but knows when to ask for help

Nice-to-Haves:

• Experience with BOTH Shopify AND EasyStore(huge plus – makes you invaluable for migration projects)
• Platform migration experience (between Shopify, EasyStore, WooCommerce, or other platforms)
• Experience with loyalty platforms (Yotpo, Smile.io, LoyaltyLion, or EasyStore's native loyalty features)
• WhatsApp Business API or CRM tool experience
• Google Analytics/GA4 proficiency
• Agency or multi-brand e-commerce experience
• Experience training/upskilling team members
• Familiarity with regional payment gateways and shipping integrations (iPay88, Sendle, Pos Laju, etc.)

What Won't Work:

• "I've used Shopify/EasyStore once or twice" – we need someone who lives and breathes this stuff
• No marketing automation experience – Klaviyo (or similar ESP) experience is core to this role
• Can't manage ambiguity – you'll be building processes, not following existing ones
• Only content/product upload experience without technical understanding

What You'll Get

• Competitive salarycommensurate with experience (see details below)
• Opportunity to build and shape our e-commerce operations from scratch
• Work with diverse brands and industries (Abaro + multiple client sites)
• Exposure to both Shopify and EasyStore ecosystems (if you only know one, you'll learn the other)
• Collaborative team environment with digital media specialists
• Professional development and upskilling opportunities
• [Add any other benefits: health insurance, flexible work, equipment allowance, etc.]