Operations Automation Associate

Carousell Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Carousell Group is seeking an Associate, Operations Automation to own automation, data, and AI tooling that powers Carousell Luxury’s day‑to‑day operations, including marketing data pipelines, ROI dashboards, and Shopify storefronts.

This hands‑on role writes scripts and queries, builds internal dashboards and tools, and works with production data sources and APIs, collaborating with IT, Operations, Customer Support and Finance to deliver reliable automation and measurable performance gains.

Qualifications

• Bachelor's degree in CS/IT/Engineering/Business or related field.
• Working proficiency in Python and SQL (Postgres).
• Experience building automations, internal tools or dashboards in a business operations context.
• Ability to learn quickly in a fast-paced, ambiguous environment.
• Experience with Shopify is a plus.

Responsibilities

• Build and maintain data pipelines from Meta, Google, Instagram and Shopify into shared database and run marketing spend/ROI dashboard.
• Develop and maintain live commerce and social automation: TikTok/Instagram posting.
• Create pricing tools and AI-assisted attribute detection for merchandisers.
• Develop internal tools and support Shopify storefronts (Carousell Luxury/Luxury Lexicon).
• Produce WBR/MBR/QBR reports and leadership metrics from Postgres.
• Troubleshoot order processing and provide backup coverage for automation lead.

Skills

Python

SQL (Postgres)

Excel/Sheets

Education

Bachelor's degree in CS/IT/Engineering/Business

Tools

Postgres

Shopify

APIs

Job description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

We are a diverse team across Southeast Asia, India, Taiwan, and Hong Kong, united by our goal to create a sustainable and circular future. Through tech-driven platforms and innovation, we empower users to buy and sell pre-loved items with confidence. We leverage cutting-edge technology, including advancements in AI to enhance user experience, safety, and convenience both online and offline. Join us in shaping the future of recommerce, where sustainability and technology come together to create real-world impact.

Job Description

About the Role

The Associate, Operations Automation owns the automation, data and AI tooling that keeps Carousell Luxury's day-to-day operations running: marketing data pipelines and the marketing spend and ROI dashboard, TikTok Live and Instagram automation, pricing tools and competitor intelligence, internal tools for merchandisers, our Shopify storefronts, weekly business review (WBR) reporting pulled directly from Postgres, and troubleshooting of order processing and payments issues.

This is a hands-on technical role: you'll write scripts and queries, build and maintain internal dashboards and tools, and work directly with production data sources and APIs, not just low-code/no-code automation.

Key Responsibilities

Build and maintain data pipelines from Meta, Google, Instagram and Shopify into our shared database, and run the marketing spend/ROI dashboard, order attribution and customer LTV views

Build and maintain live commerce and social automation: TikTok Live to Shopify sync (orders, refunds, relisting sold items) and automated Instagram posting

Build and run pricing tools for merchandisers, including competitor intelligence , and AI-assisted attribute detection; support authentication workflows

Develop and support internal tools and maintain our Shopify storefronts (Carousell Luxury and Luxury Lexicon): collections, templates, emails and bug fixes

Pull, query and model data directly from Postgres to produce WBR (and related MBR/QBR) reports and performance metrics for leadership

Troubleshoot order processing. Act as backup for the Operations Automation lead, covering internal admin tools, POS and payments issues during leave

Analyse current business processes to identify automation opportunities, proposing solutions that improve efficiency and reduce cost

Partner with IT, Operations, Customer Support and Finance to integrate and deploy automation and reporting solutions

Monitor and maintain automated systems and internal tools, addressing issues and ensuring reliability and performance

Create and maintain comprehensive documentation for automated processes and generate reports on automation performance and metrics for the management team

Qualifications

You Have

At least a Bachelor's degree in computer science, information technology, engineering, business, or a related field

Working proficiency in Python and SQL (Postgres), and strong Excel/Gsheet skills

Experience building or maintaining automations, internal tools or dashboards in a business operations context

Ability to learn fast and work independently in a fast-paced, ambiguous environment

Ability to multi-task and work to standard operating procedures

Strong ownership and commitment to high-quality, reliable work

A positive, can-do attitude and good problem-solving skills

Shopify experience is a plus

Comfortable coworking with AI tools (e.g. Claude, Gemini, ChatGPT) to speed up scripting, data analysis and troubleshooting

Nice to Have

Technical Skills

Experience with scripting/automation beyond low-code tools (e.g. Python, scheduled jobs, APIs)

Familiarity with direct database access and querying (Postgres or similar)

Basic understanding of payments or e-commerce checkout flows

Knowledge of basic IT infrastructure and systems

Analytical Skills

Ability to troubleshoot automation and data pipeline issues independently

Understanding of process mapping and improvement

Communication and Collaboration

Effective communication with cross-functional stakeholders

Comfortable working with some supervision while building domain knowledge

Professional Development

Eagerness to learn and upgrade skills

Participation in relevant training and workshops