Shop Manager (KSL Mall)

Sports Direct; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sports Direct Malaysia is seeking a Shop Manager to lead and develop the outlet team, drive sales and ensure exceptional customer service. You will manage manpower planning, stock, visuals and daily operations, reporting to Area Manager and coordinating with HR. Open to relocation, you must be willing to work long hours, weekends and holidays.

Prior experience in a store of similar size is required. Join a growing team that values customer focus, operational excellence and a proactive leadership

Qualifications

• 3+ years experience as Assistant Shop Manager in retail.
• Certificate or Diploma in Retail Management.
• Strong leadership and team management abilities.
• Willing to work long hours, weekends and shifts.
• Open to relocation.

Responsibilities

• Lead, train, motivate and manage outlet team in delivering best services in all departments.
• Conduct manpower planning for the shop and liaise with Area Manager and HR.
• Ensure all team members observe company policies and rules.
• Lead and work with the team to achieve monthly sales target.
• Plan and monitor stock delivery and processing.
• Ensure all SOPs are followed within the shop.
• Manage product display arrangement as per VM guidelines.
• Daily morning briefing and product knowledge training for staff.
• Supervise all team members and address customer enquiries.
• Oversee shop operations and maintain retail standards.
• Analyze sales data and shop performance, report to Area Manager.
• Coordinate with departments on maintenance and cleanliness.
• Plan and execute stock takes; track sales targets daily.
• Communicate with Head Office to ensure smooth operations.
• Review staff performance and identify talents.
• Ensure accurate tills and cash reporting.
• Enforce Occupational Safety & Health policies.
• Implement sales and promotion plans as required.
• Address suspicious activities; handle other management tasks.

Skills

Leadership

Customer service

People management

Data analysis

Communication

Problem solving

Education

Retail management diploma

Job description

Sports Direct Malaysia is currently looking for Shop Manager to join our growing team.

Sports Direct Malaysia currently operates a total of 42 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

• Lead, train, motivate and manage outlet team in delivering best services in all departments.
• Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures.
• Ensure all team members observe and practice company’s policies and rules & regulations.
• Lead and work with the team to achieve monthly sales target of the shop.
• Plan and monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations.
• Analyzing sales data, shop performance in all aspects and update to Area Manager.
• Monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Plan and execute stock take (routine, ad-hoc & annual) as and when required.
• Reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Ensure accurate tills report and cash collection.
• Making sure Occupational Safety & Health Policy at premises are followed and maintained.
• Implement/execute sales & promotion plans as and when required.
• Take necessary actions on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Qualifications

• At least 3 years working experiences as Asst Shop Mgr level in reputable retail companies at similar size.
• At least a Certificate/Diploma in Retail Management or relevant discipline.
• Have passion and knowledge in sports is an advantage.
• Proven leadership and management skills (with minimum 10 pax).
• Good analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.