Shop Manager - Alamanda, Putrajaya

City Chain (M) Sdn Bhd; Putrajaya; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Comprehensive Leave

Staff Purchase Discount

Job summary

City Chain (M) Sdn Bhd is seeking a Store Manager for its watch retail outlet in Malaysia. The role oversees daily operations, leads the retail team, and ensures outstanding customer service while achieving sales targets.

You will supervise sales associates, manage stock and visual merchandising, handle cash and POS, and implement promotions. Previous retail management experience, especially in watches or fashion, is preferred.

Qualifications

• Experience in retail management, preferably in watches, fashion, or lifestyle products.
• Strong leadership and communication skills.
• Sales-driven with customer service excellence.
• Ability to manage staff schedules and store operations.
• Problem-solving and team management abilities.

Responsibilities

• Manage day-to-day store operations smoothly and efficiently
• Lead, supervise, and motivate sales associates to achieve sales goals
• Deliver excellent customer service and handle customer inquiries or complaints professionally
• Monitor sales performance and prepare daily or monthly sales reports
• Maintain attractive product displays and store cleanliness standards
• Manage stock inventory, stock transfers, and replenishment activities
• Ensure proper cash handling and accurate POS transactions
• Train new staff on product knowledge, sales techniques, and company policies
• Execute promotional campaigns and marketing activities in-store
• Ensure security procedures and company SOPs are followed at all times

Skills

Retail management

Leadership

Sales-driven

Customer service

Staff scheduling

Store operations

Team management

Job description

The Shop Manager is responsible for overseeing the daily operations of the watch retail store, ensuring excellent customer service, achieving sales targets, and leading the retail team effectively.

Key Responsibilities

• Manage day-to-day store operations smoothly and efficiently
• Lead, supervise, and motivate sales associates to achieve sales goals
• Deliver excellent customer service and handle customer inquiries or complaints professionally
• Monitor sales performance and prepare daily or monthly sales reports
• Maintain attractive product displays and store cleanliness standards
• Manage stock inventory, stock transfers, and replenishment activities
• Ensure proper cash handling and accurate POS transactions
• Train new staff on product knowledge, sales techniques, and company policies
• Execute promotional campaigns and marketing activities in-store
• Ensure security procedures and company SOPs are followed at all times

Requirements & Skills

• Experience in retail management, preferably in watches, fashion, or lifestyle products
• Strong leadership and communication skills
• Sales-driven with customer service excellence
• Ability to manage staff schedules and store operations
• Problem-solving and team management abilities

Preferred Qualifications

• Knowledge of watch brands and products preferred

Questions for Applicants

• What's your expected monthly basic salary?
• How many years' experience do you have as a store manager?
• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?
• How many years of retail management experience do you have?
• How much notice are you required to give your current employer?

City Chain (M) Sdn Bhd was incorporated in Malaysia in 1986. As a subsidiary unit of the Hong Kong listed Group Stelux Holdings International Ltd, City Chain have grown to be one of the leading watch retailers in the local market, with a total network of about 60 outlets nationwide.

City Chain operates various concept stores that cater to specific needs of customers from different market segment. We pride ourselves to provide reliable and friendly service to our shoppers for many years. To cope with our expansion plan in Malaysia, we are inviting high caliber and aspiring candidates to join us for a rewarding career.

City Chain endeavours to maintain its market-leading position not only by offering high quality watches, but also providing professional customer services and ensuring product diversity.

Providing excellent customer-oriented service is the top mission of City Chain. In order to have good understanding of our customer’s need and furnish our customer with the best advice, all of our frontline staff have been equipped with the professional on-jon trainings. And the all-rounded after sales services that City Chain provided allow customers to seek for assistance easily in any one of our stores.

To cater to the market needs, City Chain has launched various concept stores, such as C2 targeting the young trend-setters and Primo Swiss focusing on classy Swiss watch lovers, which are tailor-made for different age groups with varied tastes, we aim to bring everyone a wonderful shopping experience.

To ensure product quality and diversity, City Chain works hand in hand with an enormous selection of famous international brands, introducing various watches with sophisticated designs and prominent functions. Meanwhile, we actively develop our own house brands, keep exploring and extending the product category from stylish accessories to quality handbags, creating more choices to customers.

City Chain (M) Sdn Bhd was incorporated in Malaysia in 1986. As a subsidiary unit of the Hong Kong listed Group Stelux Holdings International Ltd, City Chain have grown to be one of the leading watch retailers in the local market, with a total network of about 60 outlets nationwide.

City Chain operates various concept stores that cater to specific needs of customers from different market segment. We pride ourselves to provide reliable and friendly service to our shoppers for many years. To cope with our expansion plan in Malaysia, we are inviting high caliber and aspiring candidates to join us for a rewarding career.

City Chain endeavours to maintain its market-leading position not only by offering high quality watches, but also providing professional customer services and ensuring product diversity.

Providing excellent customer-oriented service is the top mission of City Chain. In order to have good understanding of our customer’s need and furnish our customer with the best advice, all of our frontline staff have been equipped with the professional on-jon trainings. And the all-rounded after sales services that City Chain provided allow customers to seek for assistance easily in any one of our stores.

To cater to the market needs, City Chain has launched various concept stores, such as C2 targeting the young trend-setters and Primo Swiss focusing on classy Swiss watch lovers, which are tailor-made for different age groups with varied tastes, we aim to bring everyone a wonderful shopping experience.

To ensure product quality and diversity, City Chain works hand in hand with an enormous selection of famous international brands, introducing various watches with sophisticated designs and prominent functions. Meanwhile, we actively develop our own house brands, keep exploring and extending the product category from stylish accessories to quality handbags, creating more choices to customers.

Perks and benefits

• Medical
• Dental
• Parking
• Comprehensive Leave
• & Staff Purchase Discount