(Shipping) Manager Account Receivable

Hapag-Lloyd; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

Hapag-Lloyd is seeking an experienced Accounts Receivable Lead in Malaysia to oversee AR collection, reconciliation and related process improvements. You will mentor the AR team, monitor DSO and ensure compliance with company guidelines.

The role requires 8+ years in AR/credit, strong financial analysis skills, and proficiency in MS Office/RPA. Experience in logistics is advantageous and English communication is essential.

Qualifications

• Bachelor's Degree or higher in Accounting, Finance or related field.
• CPA/ACCA is an advantage.
• Minimum 8 years of relevant experience.
• Strong experience in AR collection, credit management and financial analysis.
• Proficient in MS Office, Excel Macro and RPA.
• Good understanding of local accounting standards.
• Strong written and spoken English communication skills.
• Experience in shipping, transportation or logistics is a plus.

Responsibilities

• Manage AR collection, account reconciliation, journal posting and customer outstanding monitoring.
• Oversee daily AR clearing, unallocated cash and SOA activities.
• Monitor disputes and follow up to expedite collection.
• Manage customer master data and CPA data validation.
• Coordinate with legal on customer insolvency cases.
• Handle demurrage, detention waiver and discounts.
• Monitor reimbursements, refunds and credit notes processing.
• Coordinate customer deposits and refunds with relevant teams.
• Lead AR-related projects and process improvements.

Skills

AR collection

Credit management

Financial analysis

English communication

MS Office

Excel Macro

RPA

Education

Bachelor's or higher in Accounting/Finance

CPA/ACCA (advantage)

Tools

MS Office

Excel Macro

Robotic Process Automation (RPA)

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Lead, supervise and monitor AR team of GCCKL on Account Receivable collection management and credit management to achieve working capital target, align and improve processes and in compliance with Hapag-Lloyd guidelines.

Function and duties:

Accounts Receivable & Collection

• Manage AR collection, account reconciliation, journal posting and customer outstanding monitoring.
• Oversee daily AR clearing, unallocated cash and weekly/monthly Statement of Account (SOA) activities.
• Monitor disputes, validate claims and follow up with relevant parties to expedite collection.
• Manage customer master data, including creation, maintenance and validation.
• Handle customer insolvency cases and coordinate with legal parties where required.
• Follow up on demurrage and detention waiver, discount and collection matters.
• Monitor terminal reimbursements, refunds and credit notes to ensure timely processing.
• Coordinate customer deposit collection and refund activities with relevant teams.

Credit Management

• Support credit account applications, credit assessments and commercial insurance processes.
• Monitor credit account performance, overdue balances and credit exposure.
• Support credit reviews and collection actions, including dunning, overdue interest and credit suspension.

Reporting & Process Management

• Monitor DSO, working capital and AR performance, including monthly reporting and analysis.
• Ensure compliance with AR collection, dispute and credit management policies and procedures.
• Identify opportunities to improve and standardize AR processes, efficiency and automation.
• Lead and support AR-related projects and process improvement initiatives.
• Lead, coach and mentor AR team members while monitoring performance and development.
• Promote teamwork, continuous learning and a strong customer-focused culture.
• Drive innovation, analytical thinking and continuous improvement within the team.

Qualifications and Technical Job Requirements:

• Bachelor's Degree or higher in Accounting, Finance or a related field; CPA/ACCA is an advantage.
• Minimum 8 years of relevant experience, preferably in a multinational company.
• Strong experience in AR collection, credit management and financial analysis.
• Proficient in MS Office, Excel Macro and Robotic Process Automation (RPA).
• Good understanding of local accounting standards and practices.
• Strong written and spoken English communication skills.
• Experience in the shipping, transportation or logistics industry will be an advantage.