Project Coordinator I

Astreya Inc.; Kuala Lumpur; On-site; MYR 25,000 - 40,000; Full time

Job summary

Astreya Inc. in Kuala Lumpur is seeking a Project Coordinator I for a graduate engineer role in network operations. This position requires coordination across teams and facility providers to manage daily operations effectively. Responsibilities include providing operational updates, assisting with monitoring project timelines, and resolving ticket issues. The ideal candidate will possess a Bachelor/Diploma in IT or Engineering, demonstrate strong communication skills, and have a positive attitude. Flexibility for remote work is essential.

Qualifications

• 0 to 2 years’ related experience and/or training in the field.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Flexibility to adjust work hours.

Responsibilities

• Facilitate and coordinate multiple cross functional teams.
• Provide weekly operational updates including action items.
• Assist with identifying operational/project issues.

Skills

Microsoft Excel

Google Suite

Excellent communication skills

Customer service skills

Problem-solving skills

Education

Bachelor/Diploma in Information Technology or Engineering

Job description

## **Job Description:**This is the gateway for a graduate engineer to be exposed to a world-class Network Operations career.The Project Coordinator I will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.**Scope:*** Follows established procedures on routine work* Requires detailed instructions**Your Roles and Responsibilities:*** Provides weekly operational updates including action items.* Communicate effectively, maintain and establish a good rapport team and client.* Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.* Assists with identifying operational/project issues and/or escalating the issue to the team lead.* Attending and participating in client meetings as required.* Documents and follows up on important actions and decisions from meetings.* Collaborates with various regional teams for ticket resolution.* Work closely with the Facility providers and Smart Hands to drive the issues.* Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.* Assists with daily monitoring of the ticketing system and resolving them under defined SLA* Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews* Assists with identifying trends or recurring problems and escalates to team lead for resolution.* Assists with identifying and collaborating on new process improvement opportunities.* Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.* Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.* Required to work on oncall roster and preparing/participating in daily handovers.* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position**Required Qualifications/Skills:*** Bachelor/Diploma preferably in Information Technology or Engineering and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.* Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.* Familiarity with Microsoft Excel and Google Suite* Excellent communication skills, both verbal and written* Positive attitude and dependable* Excellent customer service skills* Ability to work both within a team and independently* Ability to multitask and prioritize workload in a fast-paced environment* Ability to use good judgment, as well as problem-solving and decision making skills* Ability to maintain confidentiality and professional decorum**Good to Have:**Knowhow of operations inside Data Centers/POPsHandled Logistics / shipments