Services Sales Specialist

Exclusive Networks; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Exclusive Networks in Kuala Lumpur is seeking a Services Sales Specialist to drive growth across professional services, support, training, and managed services. You will collaborate with sales, technical, marketing, vendors, and partners to position services at the heart of customer engagements.

You will report to the Country Manager and lead initiatives to grow services revenue, manage pipeline, and enable local sales teams in a dynamic cybersecurity market.

Qualifications

• Experience in IT, cybersecurity, or services business development.
• Proven success selling professional services, support, training, or managed services.
• Experience working within channel, vendor, or distribution ecosystems.
• Demonstrable ability to build strong customer partnerships, including at executive level.
• Strong commercial acumen and understanding of services margin models.
• Excellent communication, presentation, and stakeholder-management skills.
• Ability to articulate services as business outcomes.
• Highly collaborative, with the ability to influence without authority.
• Analytical, inquisitive, and data-driven approach to pipeline management.
• Growth mindset with an entrepreneurial approach to problem-solving.
• Willingness to travel as required.

Responsibilities

• Generate, develop, and close services opportunities across all service lines.
• Increase service attach rates to product and solution sales.
• Identify, qualify, and manage high‑value opportunities with vendors, partners, and named accounts.
• Execute local account development plans in partnership with vendor sales teams.
• Own and deliver against services sales targets and gross profit goals.
• Drive partner engagement through workshops, joint customer meetings, and value‑based selling.
• Support marketing campaigns, events, and initiatives to stimulate demand.
• Identify additional service offerings with vendors to grow services utilisation.
• Maintain accurate pipeline, forecasting, and opportunity tracking.
• Conduct progression reviews, conversion analysis, and win/loss reporting.

Skills

IT & cyber services

Sales in services

Channel/partner ecosystem

Executive-level relationships

Tools

CRM systems

Job description

Services Sales Specialist

Kuala Lumpur

Full time

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Services Sales Specialist is a high‑impact commercial role responsible for driving growth across Exclusive Networks’ services portfolio, including professional services, support, training, and managed services. This role acts as the engine for services growth—creating demand, building pipeline, and collaborating with sales, technical, marketing, vendors, and reseller partners. You will shape services execution in the country while supporting sales teams to position services as a key part of every customer engagement.

This role will report to Country Manager or HOD equivalent.

As the Services Sales Specialist, you will:

1. Services Revenue Growth

• Generate, develop, and close services opportunities across all service lines.
• Increase service attach rates to product and solution sales.
• Identify, qualify, and manage high‑value opportunities with vendors, partners, and named accounts.
• Execute local account development plans in partnership with vendor sales teams.
• Own and deliver against services sales targets and gross profit goals.

2. Demand Generation & Market Development

• Drive partner engagement through workshops, joint customer meetings, and value‑based selling.
• Clearly articulate the Exclusive Networks services proposition to partners, vendors, and customers.
• Support marketing campaigns, events, and initiatives to stimulate demand.
• Identify additional service offerings with vendors to grow services utilisation.

3. Collaboration & Execution

Work closely with multiple stakeholders to drive services success:

• Channel Account Managers
• Pre‑sales and Technical Services teams
• Vendor management teams
• Marketing teams
• Strategic reseller partners
• Regional Technical Services Directors/Managers & Regional Services Leadership
• Enablement Team - both internal and channel facing

4. Pipeline Management & Forecasting

• Maintain accurate pipeline, forecasting, and opportunity tracking.
• Conduct progression reviews, conversion analysis, and win/loss reporting.
• Provide regular updates and insight to Regional Services Leads.

Additional Responsibilities

• Build strong relationships across sales, solutions, operations, and go‑to‑market teams.
• Provide ongoing training and support to local sales teams to promote a services‑first mindset.
• Engage with the service advisory board and services sales desk.
• Develop clear proposals, service quotations, and customer presentations.
• Understand external market trends and identify opportunities for growth.
• Provide regional support for GSI (Global System Integrator) accounts where required.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Services Sales Specialist

Experience Required

• Experience in IT, cybersecurity, or services business development.
• Proven success selling professional services, support, training, or managed services.
• Experience working within channel, vendor, or distribution ecosystems.
• Demonstrable ability to build strong customer partnerships, including at executive level.

Skills & Competencies

• Strong commercial acumen and understanding of services margin models.
• Excellent communication, presentation, and stakeholder‑management skills.
• Ability to articulate services as business outcomes.
• Highly collaborative, with the ability to influence without authority.
• Analytical, inquisitive, and data‑driven approach to pipeline management.
• Growth mindset with an entrepreneurial approach to problem‑solving.
• Ability to thrive in challenging and changing environments.
• Willingness to travel as required.

Performance Metrics

• Servicesrevenue bookings and profit delivery
• Pipeline generation and progression
• Services attach rate to product sales
• Partner engagement and enablement effectiveness
• Accuracy of forecasting and pipeline management
• Growth of strategic accounts and services utilisation

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

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