ServiceNow Solutions Lead - CSM Architecture & Hybrid DevOps

DHL; Cyberjaya; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements

Medical coverage (outpatient/inpatient

Flexi benefit plan

Earned public holidays off

Free parking

Job summary

DHL IT Services in Cyberjaya is seeking a Principal Architect (ServiceNow Solutions Lead) to drive the design and implementation of advanced ServiceNow solutions. You will lead CSM workspaces using UI Builder, drive platform engineering, and ensure upgrade-safe configurations aligned with enterprise roadmaps.

The role demands 10+ years in IT with 5+ years in ServiceNow engineering, CIS in CSM, strong JavaScript, ATF, IntegrationHub, and DevOps practices.

Qualifications

• Minimum of 10 years in IT, with 5+ years specializing in ServiceNow engineering and implementation.
• Deep, proven expertise in the ServiceNow CSM module is mandatory.
• High proficiency in JavaScript, Glide scripting, Flow Designer, and UI Builder.
• Platform engineering experience with ATF, Git integration, and platform health tools.
• Experience with Agile methodologies and DevOps practices.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Excellent communication and stakeholder management skills.

Responsibilities

• Architectural Alignment: translate business requirements into scalable, upgrade-safe designs.
• CSM & UI Innovation: configure CSM workspaces using UI Builder for modern agent experiences.
• Engineering Excellence: implement ATF to validate configurations and support upgrades.
• DevSecOps Governance: manage lifecycle with Git and update set best practices.
• Integration Engineering: architect secure integrations using REST/SOAP APIs and IntegrationHub.
• Performance Diagnostics: conduct node-level diagnostics to optimize speed.
• Technical Mentorship: establish coding standards and conduct peer reviews.

Skills

JavaScript

Glide scripting

Flow Designer

UI Builder

ATF

Git integration

IntegrationHub

REST APIs

SOAP APIs

MID Server

Platform health tools

Architectural design

Education

Certified Implementation Specialist (CIS) in CSM

CAD or ArchX accreditation (preferred)

Tools

ServiceNow

ATF

Git

Job description

DHL IT Services in Cyberjaya is seeking a Principal Architect (ServiceNow Solutions Lead) to drive the design and implementation of advanced ServiceNow solutions. You will lead CSM workspaces using UI Builder, drive platform engineering, and ensure upgrade-safe configurations aligned with enterprise roadmaps.

The role demands 10+ years in IT with 5+ years in ServiceNow engineering, CIS in CSM, strong JavaScript, ATF, IntegrationHub, and DevOps practices.