ServiceNow Platform Delivery Lead

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a Manager, Platform Delivery and Support in Kuala Lumpur. This role is responsible for leading the enhancement of the ServiceNow platform by managing its setup, configuration, and ongoing support.

The ideal candidate will have 8-15 years of experience in ITSM tools like ServiceNow and hold relevant certifications. Strong leadership and communication skills are essential, as well as the ability to work autonomously. Join us and help drive operational excellence in IT.

Qualifications

• 8-15 years of relevant experience in ITSM tools.
• Experience as SRE or Developer role on ServiceNow.
• Certification in ServiceNow or ITIL is a plus.

Responsibilities

• Lead setup, configuration, and enhancement of ServiceNow platform.
• Maintain understanding of ServiceNow architecture.
• Ensure security compliance and manage user access controls.
• Develop and maintain technical design documents.
• Collaborate with project teams for successful delivery.

Skills

ServiceNow expertise

Project management

Technical documentation

Analytical skills

Communication skills

Education

Bachelor’s degree in IT or relevant discipline

Tools

ITSM tools like ServiceNow

Job description

AIA Hong Kong and Macau is seeking a Manager, Platform Delivery and Support in Kuala Lumpur. This role is responsible for leading the enhancement of the ServiceNow platform by managing its setup, configuration, and ongoing support.

The ideal candidate will have 8-15 years of experience in ITSM tools like ServiceNow and hold relevant certifications. Strong leadership and communication skills are essential, as well as the ability to work autonomously. Join us and help drive operational excellence in IT.